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Contact Center Developer

XnrsolutionsEngineering & Development
Hiring from
Probably Worldwide
Work type
Remote
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Job Description

This is a remote position.

We’re looking for a Contact Center Developer with strong experience in Amazon Connect and the AWS cloud ecosystem.
The ideal candidate will design, build, and maintain scalable contact center solutions integrated with Salesforce Service Cloud Voice, Agentforce, and third-party platforms, working with global teams to deliver modern customer engagement experiences.

Key Responsibilities

  • Develop, implement, and maintain Amazon Connect solutions using Lambda, Lex, CloudFormation, and API Gateway.

  • Integrate contact center platforms with Salesforce Service Cloud Voice and Agentforce.

  • Diagnose and resolve complex technical issues in performance, routing, and integrations.

  • Automate deployments using CI/CD pipelines (GitLab, Jenkins, CodeDeploy).

  • Collaborate with cross-functional teams to align technical deliverables with business goals.

  • Follow best practices for cloud architecture, scalability, and security.



Requirements

Requirements

  • 5+ years of experience in AWS development and integrations.

  • 3+ years working with Amazon Connect or similar contact center technologies.

  • Solid programming experience with Python, Java, Node.js, or .NET.

  • Proficiency in AWS Lambda, Lex, CloudFormation, and API integrations.

  • Experience integrating with Salesforce Service Cloud Voice or equivalent CRM.

  • Familiarity with DevOps and CI/CD tools.

  • Excellent analytical and communication skills.

  • English: Advanced (B2+ minimum).

  • Preferred: Salesforce Administrator certification; Agile methodology experience.



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