Contact Center Helpdesk Specialist

Mellon Albania , part of the Mellon Group of Companies, is a leading provider of front-end and back-end transaction solutions and services since its inception in 2004. We are currently looking for a dedicated Contact Center Helpdesk Specialist to join our dynamic team. This role is crucial in ensuring that our customers receive top-notch support and assistance with their inquiries. If you possess a solution-oriented mindset and have a passion for helping others, you might be the perfect fit for this position. Join us in our commitment to excellence! Key Responsibilities Communicate effectively with customers to address their inquiries and issues. Provide exceptional customer service and support. Be flexible in working hours and assist within a team environment. Stay open to learning new topics and enhancing your skills. Possess knowledge about Electronic Financial Transactions (preferred). Bachelor's Degree. High School Diploma Good spoken and written English Strong PC skills. Previous work experience in a similar role is an advantage. An excellent working environment Opportunities for development and promotion Continuous training #hybrid