Contact Center Representative (U.S. Remote)

This is a remote position.

Please note, we are currently not hiring in: CT, Washington D.C., MA, NJ, OR, or WA.

At InflectionCX, we have an important mission: We innovate on behalf of our customers. This means gaining a deep understanding of their interests, challenges and aspirations. We strive to be the preferred partner of our customers, employees, suppliers and communities.

Our Customer Service Representative role may be a new career for you. The role is a work from home position in a moderate-to-high volume contact center. Qualified candidates must work in a quiet and secure space and provide a computer and headset.

Our comprehensive, fully paid training program includes class discussions, hands-on training, e-learning modules, and instructor led guidance that will help you fulfill our important mission.

Key Responsibilities

As a Customer Service Representative, you will provide exceptional customer service, interacting with people across multiple contact channels (i.e. phone calls, SMS, email, and chat).

Candidates will be required to handle a variety of routine inquiries or requests while providing a high level of service. You will handle all prospects with courtesy and professionalism and will deliver 5 Star satisfaction in all interactions.

Job Duties

• Responsible for handling/initiating and handling a moderate to high volume of customer calls per day
  
• Engage in human conversations with job applicants to identify quality opportunities
  
• Meet established activity targets and key performance indicators, including outbound calls per day
  
• Complete essential follow-up documentation after each interaction
  
• Adhere to a daily schedule to ensure our client’s time sensitive needs are met
  
• Provide an exceptional and positive experience in every interaction
  
• Maintain and improve quality results by adhering to standards and guidelines
  

Requirements