Contact Center Specialist I - Part-Time (Night Shift)

Facility:

CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807

Department:

1734 Contact Services

Scheduled Weekly Hours:

30

Hours:

8:00 PM - 6:30 AM

Work Shift:

Night Shift (United States of America)

CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence:

• Named one of Modern Healthcare’s Best Places to work five times.

• Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by Newsweek and Plant-A Insights Group.

• Acknowledged by Forbes as one of the Best Employers for New Grads.

• Healthcare Innovation's Top Companies to Work for in Healthcare (2025).

Benefits

• Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)

• For a comprehensive list of benefits, please click here: Benefits | CoxHealth

Job Description:

Job Summary
• The Contact Center Specialist I at CoxHealth is responsible for managing consumer interactions in a consumer focused, appropriate, and timely manner. The Contact Center Specialist I role is focused on analyzing and processing consumer requests, providing general information or direction as it relates to CoxHealth, and other duties as assigned. This role is the first point of contact for many consumers and serves a critical role in establishing a positive first impression.
Job Requirements
• Education
◦
▪ Required: High school diploma or Equivalent
• Experience
◦
▪ Required: 1 year customer service experience
▪ Preferred: 2+ year customer service experience or Call Center experience
• Skills
◦
▪ Strong customer services skills that demonstrate empathy, kindness, safety, and compassion
▪ Problem solving skills to analyze and respond to consumer inquires
▪ Ability to work independently and as a member of a team
▪ Possess excellent time management skills
▪ Professional written and verbal communication skills
▪ Proficient in Microsoft Office Programs
▪ Ability to multi-task
• Licensure/Certification/Registration
◦
▪ N/AEducation:
▪ Required: High school diploma or Equivalent
Experience:
▪ Required: 1 year customer service experience
▪ Preferred: 2+ year customer service experience or Call Center experience
Skills:
▪ Outstanding written verbal communication skills
▪ Proficient in Microsoft Office Programs
▪ Ability to multi-task
Licensure/Certification/Registration:
▪ N/A

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Why work here?

Are you ready to make a meaningful impact in your community? At CoxHealth, we don’t just provide medical services; we've created an atmosphere where innovation, collaboration, values, and excellence come together to transform lives. Whether you desire to work in a clinical or non-clinical capacity, CoxHealth has the perfect position for you! CoxHealth is the region’s employer of choice because we keep our mission, vision, and values in mind with every decision for our employees and our patients.

OUR MISSION
To improve the health of the communities we serve.

OUR VISION
To be the best for those who need us.

OUR VALUES
Safety, compassion, respect, and integrity.

About Us

CoxHealth is the area leader in health care and community involvement, with six hospitals, more than 80 clinics, five ERs and more than 14,000 employees throughout southwest Missouri. We offer a wide range of treatments and services to help with whatever health needs you might have. Whether you're about to become a parent, have an illness or need medical information, we’re here for you. And if your goal is to live a healthy, balanced life with the best tools available, we can help with that, too.

We know that your health and the health of your loved ones are some of the most personal, important parts of your life. That's why we keep our Mission, Vision and Values at the center of everything we do, every day. Thank you for choosing CoxHealth.