Content Creator and Editor

As a Content Creator & Editor, you'll play a key role in shaping the online customer experience by creating, editing and maintaining high-quality content across our website. Working closely with Product Owners, content and product design, SEO and stakeholders, you'll ensure content is clear, engaging, accurate and easy to understand, helping customers confidently complete their journeys online.

You'll be responsible for producing new content, improving existing pages and managing website updates to ensure content remains relevant, up to date and compliant with regulatory and accessibility requirements. Using customer insight, content best practice and performance data, you'll continuously optimise content to improve customer understanding, engagement and digital outcomes.

This role combines creative content production with hands-on website management, requiring excellent writing and editing skills, a strong attention to detail, and the ability to manage content within a content management system. You'll help ensure customers can easily find the information they need while supporting a consistent, accessible and high-quality experience across all digital channels.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon, London or Gosforth office. If you are aligned to our Gosforth hub (as this is your nearest location), there will be a need to regularly connect with colleagues for collaboration events. This is anticipated to be weekly in Gosforth. You will also be required to be present in Swindon or London once per month. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

Whilst these locations are where we are primarily looking to fill the role, if you’re an internal applicant based in a different location we would welcome your application and if successful, your hiring manager will provide further details on how this could work for this specific role. You can also find out more about our approach to hybrid working here.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.

If you’re a colleague on long-term absence (for example, on parental leave) or a temporary worker, please use your personal email address to submit an application.

What you’ll be doing

As a Content Creator & Editor, you'll create, edit and maintain high-quality content across our website, app and Internet Bank, helping customers find the information they need quickly and easily. You'll turn complex information into clear, engaging and accessible content that supports customers through their digital journeys.

Working with stakeholders and subject matter experts across the business, you'll ensure content is accurate, compliant and aligned with our brand tone of voice. You'll apply content design, SEO and accessibility best practices to improve readability, search performance and the overall customer experience.

You'll also be responsible for publishing and maintaining content within our content management system, ensuring pages are well-structured, visually engaging and aligned with user experience principles. This includes carrying out quality assurance checks to ensure content, layouts, links and functionality work effectively across devices and channels.

Through a combination of content creation, website management and continuous optimisation, you'll help deliver a consistent, accessible and engaging digital experience that meets customer needs and business objectives.

About you

To be successful in this role, you will need:

• Experience creating, editing and managing content for websites, apps or other digital channels
• Excellent writing, editing and proofreading skills, with the ability to translate complex information into clear, customer-friendly content
• Strong understanding of content design, including readability, accessibility, SEO and user-centred content principles
• Experience using content management systems (CMS), such as Sitecore, to publish and maintain digital content
• Strong attention to detail, with experience carrying out quality assurance checks across content, layouts, links and functionality
• Strong stakeholder management and collaboration skills, with the confidence to work with subject matter experts across the business
• Experience within financial services or another regulated industry would be beneficial

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

Recruitment scams can look convincing, so take a moment to check the role is listed on our official careers site and read our guidance on Don’t be conned by a job scam.

The hiring manager for this role is Emma Smith, and the main recruitment contact is Sameena Rehman.

Interviews for this position are expected to take place from 11th November. We will let you know the outcome of your application shortly after the closing date. If you are shortlisted, we will share further details with you about the interview process.

Please let us know about any annual leave you have planned during the interview timeframe.

Please note that should you be successful in securing this role, the job title on our internal systems will be Content Editor.