🚀 Content Operations & Workflow Specialist

📍 Location: Bucharest, Romania – Hybrid

🕒 Employment Type: Full-time

💡 About the Role

We are looking for a Content Operations & Workflow Specialist to join our team and provide expert support across Workfront, Digital Asset Management (DAM), and downstream content systems.

In this role, you will act as a key point of contact for users, helping ensure data accuracy, workflow quality, correct project configuration, and smooth asset flow across the entire content lifecycle.

You will combine hands-on user support and troubleshooting with root cause analysis, requirements gathering, process improvement, and cross-functional collaboration.

🛠️ Key Responsibilities

👥 User Support

• Act as a primary point of contact for users requiring support with Workfront, DAM, project setup, asset submission, and workflow-related questions.
• Guide users on correct metadata, workflow, routing, and PCC configuration.
• Help users understand how PCC rules and project configurations impact downstream systems, publishing, localization, and automation.
• Identify recurring issues, user challenges, and training gaps and recommend improvements.
• Provide input for process documentation, training materials, and simplified workflows.
• Communicate potential issues caused by incorrect metadata or Workfront project/task setup to relevant stakeholders.

🔧 Troubleshooting & Issue Resolution

• Investigate and resolve issues related to Workfront configuration, PCCs, metadata, workflow routing, and stalled tasks.
• Perform root cause analysis to identify workflow or configuration issues and implement corrective actions.
• Report platform bugs and IT issues with clear reproduction steps, screenshots, and severity classification.
• Collaborate with IT teams and system administrators to escalate and track complex issues through resolution.
• Document troubleshooting steps, root causes, and solutions to support knowledge sharing and prevent recurring issues.
• Ensure correct product association through asset trackers in accordance with PCC rules.

📊 Workfront & DAM Accuracy

• Create, validate, and audit Workfront projects to ensure accurate PCC configuration, metadata, and workflow routing.
• Ensure projects comply with governance rules, operational standards, and downstream system requirements.
• Validate that DAM assets meet technical and metadata requirements.
• Monitor workflow dependencies and identify potential issues that could impact localization, publishing, distribution, or automation.

🤝 Cross-Functional Collaboration

• Work closely with business, support, technical, and system teams to ensure seamless end-to-end workflows.
• Participate in process mapping, requirements gathering, and workflow improvement discussions.
• Support escalations and contribute to long-term technical and operational solutions.
• Communicate system gaps, user pain points, and opportunities for improvement to relevant stakeholders.

⚙️ Process Improvement

• Contribute to improving workflows, SOPs, documentation, and automation opportunities.
• Identify opportunities to reduce manual activities and improve system usability and content delivery reliability.
• Provide recommendations for process enhancements and work with system owners to implement improvements.

🎯 What We're Looking For

• Previous experience in application support, content operations, workflow management, business operations, or a similar role.
• Hands-on experience with Workfront and/or Digital Asset Management (DAM) systems is highly desirable.
• Good understanding of workflow processes, metadata, routing logic, and system configurations.
• Experience with troubleshooting and root cause analysis.
• Ability to gather requirements, analyze user needs, and translate them into practical process improvements.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration skills, with the ability to work effectively across technical and business teams.
• Strong attention to detail and a structured approach to managing complex workflows.
• Good command of English, both written and spoken.

🌟 What You Can Expect

• 🏢 Hybrid working model in Bucharest
• 🌍 Opportunity to work with international teams and enterprise-level systems
• 💻 Exposure to Workfront, DAM, workflow management, and content operations
• 🔍 A role combining user support, technical troubleshooting, workflow optimization, and process improvement
• 🚀 Opportunities to contribute to continuous improvement and automation initiatives
• 🤝 A collaborative environment with strong cross-functional exposure

📩 Interested?

If you enjoy solving problems, improving processes, and making complex workflows run more smoothly, we'd love to hear from you!

Company Description

Datanet Systems, founded in 1998, is one of Romania’s leading integrators of complex IT solutions and part of the international Soitron Group. The company has grown steadily, surpassing EUR 38 million in turnover in 2022 and employing over 150 professionals across its entities in Romania. Datanet is the Cisco partner with the largest market share and the largest team of Cisco-certified specialists in the country, and also collaborates with a wide range of global technology providers. Its solutions cover critical communications, data-center infrastructure, cybersecurity, software-defined architectures, access networks, WAN, secure remote work, automation, and integrated call center systems. Being part of Soitron Group, which operates across several European countries with around 800 experts, offers team members access to international projects and development opportunities.