Continuous Improvement Manager f/m/x

Continuous Improvement Manager f/m/x

in Mars Global Service

MyP&O Department

Location: Warsaw / Hyderabad / Queretaro

Hybrid working

The Continuous Improvement Manager drives measurable improvements across P&O (People and Organization) processes and services to enhance Associate experience, improve quality, and increase operational efficiency. Partnering with process owners, Operations, and CI champions, the role independently leads assigned improvement initiatives, applying Lean and data-driven problem-solving methods to identify opportunities, implement sustainable solutions, and track realized benefits, with a clear focus on delivering capacity and financial savings. As part of the global CI team, the role builds continuous improvement capability through training, facilitation, and coaching, enabling teams to apply common methods and sustain results.

What would be your key responsibilities?

CI Framework & Methodology:

• Support the development and ongoing improvement of the CI framework, including opportunity intake, assessment, prioritization, and delivery tracking, with capacity and financial savings as core prioritization criteria.
• Apply agreed CI standards, methods, and tools across assigned initiatives in partnership with process owners, ensuring clear ownership, appropriate governance, and consistent documentation that supports service excellence.

Building Organizational Capability:

• Drive adoption of Lean/CI methods through practical training, workshop facilitation, and coaching, enabling teams to deliver and sustain improvements independently
• Support the CI Champions network and community of practice, sharing tools, lessons learned, and proven improvements to build lasting capability across teams and strengthen service excellence.

Value Realization:

• Partner with initiative owners to define baselines, expected benefits, and success measures, and track realized capacity and financial savings through implementation and sustainment.
• Consolidate and communicate CI outcomes to GCLs and GXOs, highlighting business impact, adoption, and opportunities for further improvement.

Partnership, Opportunity Discovery & Delivery:

• Facilitate process assessments and discovery workshops to identify opportunities to simplify, standardize, and transform processes and Associate experiences, while freeing capacity and reducing cost.
• Independently lead assigned improvement initiatives, partnering with process owners and delivery teams to implement solutions that advance service excellence, monitor outcomes, and sustain capacity and financial benefits.

What are we looking for?

• 3+ years of leadership experience, including process ownership and management.
• 3+ years of experience in a shared services environment, preferably within Human Resources.
• Lean Six Sigma Green Belt certification or higher is preferred.
• Strong understanding of People & Organization (P&O) processes, systems, and data, particularly within the Core (HCM) domain.
• Formal training or certification in Project Management, Service Management, and/or Process Management is an advantage.
• Excellent verbal and written communication skills.
• Proven ability to lead and collaborate effectively in a matrixed, multicultural, and geographically dispersed environment.
• Proactive and self-motivated professional with strong organizational and time management skills.
• Strong stakeholder management and internal client-facing capabilities, with the ability to adapt communication style to different audiences.
• Flexibility to accommodate varying work schedules, including occasional early morning or evening meetings; international travel may be required.
• Fluent in English, both written and spoken.
• University degree in any discipline required, preferably in Human Resources, Business Administration, or a related field.

What can you expect from Mars?

• Work with diverse and talented Associates, all guided by the Five Principles.
• Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
• A strong focus on learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.

Apply now and upload you profile in English

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