Contract Freight Solutions Provider

Location:	Hybrid in Jacksonville, FL Weekend Days are work at home Weekdays are in office
Schedule:	Thursday – Sunday or Friday - Monday, Weekend Hours are 6a – 6p Eastern Weekday hours are 8am – 5pm (some flexibility)

What work will you perform?

As the Contract Freight Solutions Provider, you will be responsible for supporting daily transportation operations. You will provide superior customer service while managing assigned shipments/accounts. This means ensuring accurate, timely communication with customers, carriers, drivers, and internal operations teams, as well as agents. In this role you will support both customer solutions and account management functions, including load tracking, tender management, status updates, customer and carrier communication, appointment scheduling, issue escalation, system updates, agent guidance and operational follow-through. This position is critical to maintaining service expectations during weekend and extended-hour coverage. Those who can prioritize work in an ever-changing environment while delighting customers with their service orientation will be most successful.

Essential Responsibilities:

• Provide timely, accurate shipment updates to customers, Account Managers, carriers, and internal operations teams
• Oversee operational performance by creating and monitoring shipments not tracking, shipments needing coverage, out of route risk factors
• Independently oversee customer tenders, including rate approvals and capacity commitments, during weekends and night shifts to ensure uninterrupted customer support and service continuity
• Monitor assigned shipments from pickup through delivery, proactively communicating delays, service concerns, or shipment issues
• Maintain accurate shipment data, status codes, dates, times, notes, rates, accessorials, PO/BOL numbers, driver details, and other critical load information in customer and internal systems
• Have decision authority on load tenders, including accepting shipments, posting loads, assigning committed capacity, and confirming coverage with carrier partners
• Support customer relationships by representing Landstar Blue professionally and maintaining clear communication with customer contacts
• Accountability for reviewing yards, drop locations, and handling plans when required to help limit risk and support secure shipment execution

Required Minimum Experience and Education:

• Bachelor’s degree or equivalent experience
• 2 years of experience in Logistics or Supply Chain Logistics Operations

Preferred Experience and Education:

• 2 years of experience with operations, transportation pricing, carrier management, or capacity coverage

Knowledge, Skills, and Abilities:

• Strong interpersonal, communication, and organizational skills.

• Ability to multi-task and work in a fast-paced, changing environment.

• Strong computer skills, including PC/Internet literacy and Microsoft Office experience.

• Ability to communicate professionally with customers, carriers, drivers, agents and internal teams.

• Ability to enter, review, and maintain accurate shipment and customer data.
• Microsoft suite skills (PowerPoint, Excel, Outlook, TEAMS, etc…)

**This job posting is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.