Control Center Specialist (GER, NCEE)

Responsibilities:

• keep an outstanding customer focus in all aspects

• pick up the phone and engage in dialog with our customers

• work with bookings and pre-advised shipments

• calculate transit-times, shipment prices

• select routings by deciding on a single or combination of transportation-types

• be responsible for order pickup / delivery / recovery / tendering of shipments as needed in close collaboration with local CS/OPS office

• monitor shipments during the transport and react flexibly to any deviation from the plan

• continuously check shipment progress in TMS and handle preadvised shipments

• check the planned departure or arrival times of flights (“Post Flight Check”)

• complete TMS Jobs by entering extra-charges, pricing

• work securely with all pertinent regulations (ADR / DGR / IATA) as well as the relevant laws and ordinances

• use and maintain the available technical tools (TMS, SalesForce, Flight Monitor, etc.)

• report any delivery delays to designated teams as soon as possible using
• communicate with national and international World Courier stations / agents

• build and maintain relationships to contractors / transporters (airlines, handling agents, customs, government agencies, veterinarians, suppliers, etc)

• creating packaging supply order verifying order confirmation details, updating the TMS system with packaging information, tracking shipments, confirming deliveries, arranging replacement packaging, and facilitating communication between customers and designated teams.
• prepare and/or procure of all necessary documentation

• check transport documents as per GGVS / ADR / IATA-DGR 

• carry out all Customs formalities (Export / Import) through the inspection and/or procurement of all necessary paperwork (import or export permit, export customs paperwork, etc.) 

• carry out all Customs formalities (Export / Import) through Customs declaration at the responsible customs office

• provide regular updates to customers and involved offices on project specific reporting requirements and milestones

• ensure feedback from customers is documented, escalated and acted upon

• make suggestions to improve processes, efficiency and consistency to develop the performance of the department

Educational Background:

• High School Diploma/GED or equivalent experience required.
  

Work Experience:

• 3+ years of experience in customer systems support, customer operations, service operations, order management, case management, or a related field required.
  

Certifications:

• Certification in IT service management, customer support, customer relationship management systems, process improvement, or equivalent certification preferred.

Skills And Knowledge:

• Written and verbal communication skills

• Fluency in English

• Work schedule flexibility. 24/7 company may require off hours including holiday and weekend if necessary.

Salary Ranges:

2000-2900 EUR gross monthly

#Li-hybrid

What Cencora offers

We offer a competitive annual bonus, life insurance from Day 1, a best-in-class health insurance package, and up to 6 fully paid benefit days a year. As a Cencora employee, you have the benefit of our referral bonus scheme, our boundless learning opportunities and our global Employee Assistance Program. We have a wonderful office location in Quadrum, equipped with everything you need for a small break at work and fresh snacks at all times. Become part of our purpose-driven, multicultural team now and help us create healthier futures

Affiliated Companies:

About Us

Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere. We connect manufacturers, providers, and patients to ensure that anyone can get the therapies they need, where and when they need them.

We’re a purpose-driven organization, where all of our team members around the world are united in our responsibility to create healthier futures. We work together every day to help our partners bring their innovations to patients worldwide, creating unparalleled access and impact at the center of health.

Job Scams

Recruitment scams are on the rise and the intent is to target individuals looking for employment opportunities. To protect yourself, we urge you to be vigilant and follow these guidelines.

​1.) Research the Company: Thoroughly research any company before applying or sharing personal information, check their website, read reviews, and verify their legitimacy.

2.) Be Wary of Unrealistic Promises: Exercise caution If a job posting offers high salaries and minimal qualifications. Legitimate jobs will have realistic expectations and provide detailed job requirements. Jobs at Cencora can be found on Cencora.com/careers

3.) Guard Your Personal Information: Only share sensitive information after vetting the employer’s credibility. Avoid sharing your Social Security number, bank account details, or identification documents during the application process. Cencora does not request this information as part of the employment application.

4.) Avoid Upfront Payments: Legitimate employers do not require payment during the hiring process. Be suspicious if you are asked to pay for training materials, processing fees, or background checks before securing a job offer. Cencora will never ask you for payment information during the hiring or onboarding process.

5.) Verify Communication Channels: Scammers often use free email services or chat platforms without providing an official company contact information. Cencora recruiters will have an email address ending in @cencora.com, @alliance-healthcare.net, @alliance-healthcare.co.uk, alliance-healthcare.fr or alliance-healthcare.ro

Remember to stay vigilant and informed about common scam tactics to reduce the risk of falling victim to fraudulent employment schemes.

If you believe you have encountered a job scam posing as a Cencora opportunity, please report it immediately to: GlobalTalentAcquisition@Cencora.com