Conversational AI Consultant Developer

Job Description This is a remote position. We are looking for a Conversational AI Consultant Developer to support the design and implementation of chatbot and voicebot solutions that automate business processes. The role combines business analysis, conversation flow design, and hands-on configuration of Conversational AI platforms, working closely with business stakeholders and technical teams to deliver scalable AI-driven automation solutions. Responsibilities • Gather and analyse business requirements for Conversational AI initiatives • Identify automation opportunities with business stakeholders and clients • Design chatbot and voicebot conversation flows and user journeys • Prepare conversation logic, prompts and process documentation • Configure Conversational AI platforms including Kore.ai, Microsoft Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs or Zowie • Support API integrations between Conversational AI platforms and enterprise systems • Configure NLP models, intents, entities and dialogue management • Support text to speech and voice automation capabilities • Perform functional, NLP and end to end solution testing • Identify issues, propose improvements and support successful implementation • Work closely with Product Owners, Business Analysts, developers and client stakeholders • Prepare solution documentation and implementation artefacts Requirements • Commercial experience delivering chatbot, voicebot or Conversational AI projects • Practical experience with at least one major Conversational AI platform such as Kore.ai, Copilot Studio, Dialogflow, Parloa, Cognigy, ElevenLabs or Zowie • Strong business requirements gathering and process analysis skills • Experience designing conversation flows and automation logic • Understanding of NLP concepts including intents, entities, training phrases and dialogue management • Basic knowledge of APIs and system integrations • Experience testing chatbot or automation solutions • Strong communication and stakeholder management skills • Fluent Polish and English Nice to have • Experience supporting German language projects • Experience in customer service or call centre automation • Experience with prompt engineering and LLM based conversational AI solutions • Microsoft ecosystem experience, particularly Copilot Studio and Power Platform • Consulting or client facing project delivery experience Benefits • Fully remote work model • ​ Solid, competitive salary • Work in a multinational environment on international projects • Comprehensive healthcare • Long-term B2B contract with a stable project pipeline