Conversion Expert

Conversion Expert – Oasis Legal Group

Location: Cali, Bogota or Medellin

About Oasis Legal Group:

Oasis Legal Group is a U.S.-based immigration law firm committed to helping individuals and families achieve their immigration goals. We are currently seeking a Conversion Expert to join our team in Colombia and play a key role in guiding potential clients through the initial stages of their legal journey.

Key Responsibilities:

• Handle incoming and outgoing calls in a professional and courteous manner.
• Schedule consultations and manage attorney calendars efficiently.
• Conduct timely and effective follow-up with leads to convert them into clients.
• Provide personalized post-consultation follow-up to nurture client relationships.
• Maintain accurate and complete records of lead and client interactions.
• Collaborate with other internal teams to ensure a seamless client experience.

Requirements:

• Bachelor’s degree in Business Administration or a related field.
• Bilingual (Spanish-English), with C1-level English proficiency.
• Prior experience in customer service, client intake, or a similar role.
• Excellent verbal communication and active listening skills.
• Comfortable working in a fast-paced environment and managing multiple tasks.
• Results-driven with proven experience in sales or lead conversion.
• Proactive mindset and strong client-oriented approach.

Benefits:

• Paid time off (PTO)
• Support toward prepaid medical care
• Opportunities for professional growth within the firm
• Inclusive and supportive organizational culture
• Dynamic and collaborative remote work environment