Coordinator Debt Management

• Location: Narre Warren,
• Employment Type: Limited Tenure until 30 June 2027
• Salary: $115,289 - $ 129,007.00 + Super (based on experience)
• Benefits: Hybrid & Flexible Working Options Monthly RDO for full-time 40-hour weeks

Why Choose City of Casey

The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our multi-award winning, architecturally designed workplace - located in Bunjil Place in Melbourne's southeast – inspires collaboration and creativity. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Why You’ll Love Working with Us

At the City of Casey, we know that great people deserve a great workplace. That’s why we offer an environment designed to help you thrive both professionally and personally.

• True flexibility with hybrid work, compressed hours, RDOs and the option to purchase additional leave, because life comes first.
• Our Ways of Working (OWOW) - our activity-based model allows you to work in different spaces, locations and with the latest technology.
• THRIVE Wellbeing Program - access a suite of wellbeing initiatives, learning opportunities and resources to support your mental, physical and emotional wellbeing.
• Ongoing professional development to help you grow your skills and advance your career.
• Private Health discounts for employees, through the access of the local government health plan.
• Enjoy our stunning, architecturally designed workspace, complete with free coffee, a community library and free parking.
• Be part of a team that truly lives its values: Dream Big, Empower Each Other, Make Our Community Proud.
• Paid Christmas Shut Down Leave
• And more https://www.casey.vic.gov.au/benefits-of-working-city-of-casey

About the Role

Rarely do opportunities arise that allow you to be both a recognised subject matter expert and a people leader.

As Coordinator Debt Management, you'll lead a specialist team responsible for rates debt, sundry debt, hardship support and recovery services while helping shape the future direction of debt management at Casey. You'll oversee a team of debt management professionals, provide expert advice on complex matters and contribute to strategic decision-making across one of Victoria's largest local government revenue functions.

This role offers a unique combination of leadership, technical expertise and organisational influence. You'll be comfortable stepping into complex matters when required while creating the environment, clarity and accountability that allows your team to succeed. You will lead a team of experienced professionals, support capability development and foster a culture where people are empowered as subject matter experts and encouraged to identify opportunities for improvement.

The next 12 months present an exciting agenda. You'll play a key role in reviewing and implementing Casey's Hardship and Debt Management policies, helping shape how Council supports residents experiencing financial hardship while balancing long-term financial sustainability. You'll lead process improvements, support preparation for future system changes and work closely with senior leaders to improve arrears management outcomes and strengthen service delivery.

For an experienced debt management professional looking to broaden their leadership impact, or a people leader seeking greater strategic influence, this is an opportunity to make a genuine difference to both Council and community outcomes.

What You’ll deliver

• Lead, coach and develop a high-performing Debt Management Team, creating accountability, capability and engagement.
• Oversee Council's rates debt, sundry debt, hardship and recovery functions to deliver positive community and organisational outcomes.
• Review and enhance Debt Management and Hardship policies, ensuring they remain contemporary, effective and aligned with organisational priorities.
• Drive continuous improvement initiatives that improve customer outcomes, operational efficiency and service performance.
• Support the ongoing evolution of systems, technology and processes, helping prepare the function for future transformation activities.
• Monitor performance, analyse trends and provide advice and recommendations to support informed decision-making.
• Work collaboratively with senior leaders and stakeholders to improve arrears management outcomes and achieve strategic objectives.

What You’ll Bring

• Demonstrated experience in debt management, debt recovery, hardship administration, revenue collection or a related discipline.
• Proven people leadership experience with a track record of developing capability, building accountability and leading teams through change.
• The ability to balance strategic thinking with hands-on operational leadership.
• Experience reviewing policies, improving processes and delivering continuous improvement initiatives.
• Strong judgement and stakeholder management skills, particularly when navigating complex, sensitive or high-risk matters.
• A collaborative leadership style that empowers others, encourages ownership and supports professional growth.
• A relevant qualification in business, accounting, finance or a related field, or equivalent experience.
• Eligibility to work, National Criminal History Check and Working with Children Check

How to Apply

If you’re passionate about making a difference and want to be part of a forward-thinking team, we’d love to hear from you!

Apply online by submitting your cover letter and resume.

For enquiries, contact Jo Kaylock Head of Revenue & Rating at talent@casey.vic.gov.au

Applications close at 11:55pm on Wednesday 21 October 2026.

Please note: Applications are only accepted via our online portal.

Our Commitment to Diversity & Inclusion

The City of Casey is proud to be an inclusive, child-safe, and equal opportunity employer.

We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or Talent@casey.vic.gov.au.

We are a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

Please note: Unsolicited emails or approaches from recruitment agencies will not be accepted

The City of Casey reserves the right not to make any appointments for this position.

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