Coordinator, Events Operations

POSITION TITLE

Coordinator, Events Operations

REPORTING RELATIONSHIP

This position reports to the Director, Events + Experiences.

WHO WE ARE

At Step Up, we believe girls deserve to define and pursue success on their terms. By bringing girls together in inspired spaces – on and offline – we spark exploration and discussion of what’s possible. With structured support and access to a strong community, we guide girls towards their unique goals: first, by identifying those goals and then, building the roadmap to get there.

Step Up participants are high school girls and those who identify with girlhood and young women and those who identify with womanhood (ages 14-29), who are facing systemic barriers.

POSITION SUMMARY

Step Up is entering the first chapter of our 2027–2030 strategic plan: Step Up at 30. A Mentor for Every Girl, Everywhere. To lead the movement for girls’ mentorship, one of our key strategies is creating in-person experiences that raise awareness of Step Up, strengthen our brand and amplify our voice. The Events Operations Coordinator supports the planning, execution, and operational management of Step Up's events, programs, and experiences. This role oversees registration and ticketing processes, event operations, and stakeholder communication to ensure seamless participant experiences and successful event delivery. The coordinator partners across departments to strengthen organizational efficiency, engagement, and impact.

This position prioritizes experience in event planning, event operations, systems management, and stakeholder communication. The role sits within Step Up's Creative Team. This is a remote position, with travel to local programming approximately once per week, and travel to other national programs and events approximately 25% of the time. There is a requirement for the candidate to be based within commuting distance to one of the following Step Up markets: Atlanta, Chicago, Dallas, Houston, Nashville, New York, or San Francisco.

HOW WE WORK

At Step Up, we intentionally cultivate a culture of authenticity, excellence and inclusion. We are a remote-first team working across our anchor cities, and we stay closely connected through cameras-on collaboration, shared learning and a weekly team bulletin that celebrates our wins. Our values guide how we work with each other and with the girls and young women we serve.

We’re committed to continuous learning at every level, through weekly coaching with your manager, a professional learning community and regular reflection on your goals and growth.

KEY RESPONSIBILITIES

Event Planning & Execution

Support the successful delivery of in-person and virtual events that advance Step Up's mission, community engagement, and fundraising goals.

• Coordinate event logistics, timelines, and calendars across a high-volume portfolio of programs, meetings, donor experiences, special events and Step Up's large-scale signature fundraising events.
• Support attendee, speaker, volunteer, and stakeholder communications throughout the event lifecycle.
• Coordinate vendors, venues, production partners, and other event-related resources as needed.
• Assist with onsite event execution, registration, guest experience, and event troubleshooting.

Registration & Systems Management

Maintain event systems, registration processes, and data integrity to support operational excellence and informed decision-making.

• Oversee event registration, attendee tracking, and guest management processes for all events.

• Lead registration operations, ticketing processes, and seating strategy for Step Up's large-scale signature fundraising events.

• Maintain accurate records and reporting across CRM, registration, and event technology platforms.

• Develop and maintain operational tools, templates, and shared resources that support event delivery and organizational efficiency.
• Support data stewardship efforts by ensuring information is accurate, organized, and actionable.

Cross-Functional Collaboration & Organizational Support

Partner with colleagues across the organization to deliver impactful experiences and support evolving organizational priorities.

• Collaborate with internal teams to coordinate event-related projects, communications, and deliverables.
• Serve as a resource for event operations, stakeholder support, and process coordination.
• Support special projects, administrative needs, and organizational initiatives as assigned.

One Step Up Support

• Support cross-functional and collaborative working groups or special projects as organizational needs arise, and priorities evolve.

• Represent Step Up at local, regional and national events and meetings, and provide support to local Step Up team members, as needed.
• Contribute to a collaborative, mission-driven culture focused on continuous improvement and impact.
• Other duties as assigned.

QUALIFICATIONS

• Experience in event coordination, operations, project management, nonprofit administration, and/or experience design.
• Experience managing event logistics, registration, stakeholder engagement, or operational processes.
• Familiarity with CRM, event registration, fundraising, or database platforms preferred.

• Proficiency with Microsoft Office Suite including Word, Excel, PowerPoint, Outlook, SharePoint, and Teams and other collaboration tools.
• Experience with design tools such as Canva, Adobe Creative Suite, Illustrator or similar platforms preferred.
• Fast learner with an inquisitive mindset, creative problem-solving skills, and adaptability.

• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Excellent written and verbal communication skills.
• High-energy, positive, team-oriented attitude with flexibility, initiative, and a solutions-focused approach.
• Ability to collaborate effectively with diverse teams and stakeholders.
• Bachelor's degree preferred; equivalent professional experience, skills, and demonstrated contributions will also be considered.
• Passion for Step Up’s mission and commitment to advancing equity, opportunity, and leadership development for girls and young women.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

LOGISTICAL INFORMATION

• Employment Type: Full-time, non-exempt and benefits-eligible position where you will be working at 100% capacity.
• Location: Remote position, based within commuting distance to one of the following Step Up markets: Atlanta, Chicago, Dallas, Houston, Nashville, New York, or San Francisco.
• Travel: Travel to local programming approximately once per week, and travel to other national programs and events approximately 25% of the time.
• Work Schedule: Step Up’s standard work hours are Monday through Friday, 9:00 a.m. to 6:00 p.m. local time, inclusive of a one-hour, unpaid meal period. Evening and weekend work is required around events and programs.
• Compensation: The hiring range for this role is $52,000-$55,000, based on location and experience. Step Up sets salaries using external market benchmarks and internal equity, so team members in similar roles are paid fairly relative to one another.
• Time Off: Step Up has a generous time off policy which includes discretionary paid time off, 14 paid holidays and an annual winter break.
• Benefits: Medical, dental, vision, 401k, life AD&D, short- and long-term disability, parental leave, and professional development and remote work stipends.
• Application Deadline: Friday, November 13, 2026
• Position Start Date: Monday, January 11, 2027

APPLICATION + INTERVIEW PROCESS

While the process may vary slightly, it generally includes:

• Application review
• Screening interview
• Panel interview
• Reference checks and offer

EQUAL OPPORTUNITY EMPLOYER

Step Up is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected characteristic. We encourage talented individuals of all backgrounds to apply.