Coordinator - People Operations

People Operations Coordinator

Location: Ocala, FL
Work Arrangement: Hybrid — At least three days per week in the office
Reports To: Vice President, People Operations

Company Overview

THE ISERV GROUP, INC. is an Ocala-based, multi-brand hospitality company committed to honoring God and honoring people. iServ is one of the largest Sonny’s BBQ franchisees and operates Giovanni’s Pizzeria & Kitchen.

Job Summary

The People Operations Coordinator supports the company’s risk and safety efforts, People Operations administration, and special projects. This role helps coordinate insurance claims, maintain compliance, support HR systems, facilitate learning initiatives, and contribute to company events and cross-functional projects.

Responsibilities are allocated approximately as follows:

• Risk & Safety: 50%
• People Operations Administration: 25%
• Special Projects: 25%

Key Responsibilities

Risk & Safety — Approximately 50%

• Coordinate insurance claims from initial reporting through resolution, partnering with operations leaders, insurance representatives, medical providers, and other relevant parties.
• Maintain accurate claims documentation and reporting, monitor claim activity and trends, and identify opportunities to reduce workplace injuries and associated risks.
• Coordinate follow-up on workplace incidents, safety matters, and related compliance requirements.

People Operations Administration — Approximately 25%

• Troubleshoot HRIS access, password, and system issues for Team Members and managers.
• Coordinate administrative audits, including position and seat audits, minor employment compliance reviews, vendor invoice reconciliation, and quarterly and annual PEO-related reporting.
• Support People Operations systems, resources, and administrative processes, including SharePoint content management.

Special Projects — Approximately 25%

• Support learning and development initiatives, including training coordination, completion tracking, and compliance.
• Partner with the Vice President, People Operations, and cross-functional colleagues on projects, company events, and other assigned initiatives.

Required Qualifications

• Strong organizational skills, attention to detail, problem-solving abilities, and the ability to manage multiple priorities.
• Ability to maintain confidentiality, exercise sound judgment, work independently, and adapt to changing business needs.
• Effective written and verbal communication skills, with the ability to collaborate professionally with internal and external partners.
• Proficiency in Microsoft Office and the ability to learn and navigate multiple technology platforms.

Preferred Qualifications

• Education, internship, volunteer, or professional experience in Human Resources, People Operations, risk management, workers’ compensation, or a related field.
• Experience with Paycom and/or Microsoft SharePoint.
• Experience supporting workers’ compensation claims, training programs, or compliance initiatives.
• Experience in the restaurant or hospitality industry.

Work Environment & Job Expectations

• This is a hybrid position requiring at least three days per week in the Ocala office. Additional in-office presence may be required for select events.
• Ability to perform the essential functions of the role, with or without reasonable accommodation, including extended periods of computer work and occasional lifting of up to 20 pounds.

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