Corporate Gifting Specialist - Eataly Corporate

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Corporate Gifting Specialist will support Eataly North America's B2B corporate gifting business, coordinating client orders from initial inquiry through fulfillment and delivery. This role is responsible for ensuring accurate order processing, timely execution, and exceptional customer service while supporting the continued growth and operational efficiency of the corporate gifting business.

Working cross-functionally with Private Dining, Retail, Logistics, E-commerce, and other internal departments, the Corporate Gifting Specialist will manage multiple orders, projects, and competing priorities while maintaining clear communication with clients and internal stakeholders. The ideal candidate is highly organized, detail-oriented, reliable, and proactive, with the ability to work effectively in a fast-paced environment and manage deadlines with consistent follow-through.

RESPONSIBILITIES

• Manage incoming corporate gifting inquiries, providing timely and professional responses to clients.
• Prepare customized proposals, quotations, and order documentation, assisting clients with product selection, packaging, personalization, and delivery requirements.
• Coordinate corporate gifting orders from confirmation through fulfillment and delivery, ensuring accuracy, timely execution, and a positive client experience.
• Maintain accurate client information, order details, and communication records, following up on outstanding requests and resolving order-related issues promptly.
• Collaborate with multiple managers and departments, including Private Dining, Retail, Logistics, and E-commerce, to coordinate product availability, order preparation, packaging, and deliveries across locations.
• Manage multiple projects, orders, and competing priorities simultaneously, proactively communicating updates and following up with stakeholders to ensure deadlines are met.
• Maintain accurate Excel trackers, order records, and sales reports, monitoring order progress, fulfillment accuracy, and delivery timelines.
• Prepare PowerPoint presentations and business updates as needed.
• Utilize e-commerce, CRM, and order management platforms to process, track, and manage corporate gifting orders.
• Identify and support process improvements to increase operational efficiency, order accuracy, and customer satisfaction.

• Excellent written and verbal communication skills.
• Exceptional organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines simultaneously.
• Strong proficiency in Microsoft Excel and PowerPoint.
• Reliable, accountable, and proactive, with consistent follow-through and the ability to work independently.
• Ability to work efficiently under pressure, adapt to changing priorities, and meet tight deadlines.
• Strong interpersonal skills and ability to collaborate effectively with multiple managers and departments.
• Strong problem-solving skills and the ability to anticipate challenges and address issues proactively.
• Customer-service mindset with a professional, positive, and solutions-oriented attitude.
• Familiarity with e-commerce, CRM, or order management platforms, including Zendesk, Tripleseat, or similar systems preferred.
• Previous experience in customer service, order coordination, hospitality, retail, or e-commerce preferred.
• Experience supporting corporate clients or managing high-volume orders preferred.

Hourly Range: $ 25.00 - $29.00

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.