Corporate Switchboard / Shared Services Call Agent
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Description
CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Corporate Switchboard / Shared Services Call Agent.
Type: Contract
Job Title: Corporate Switchboard / Shared Services Call Agent
Location: Painted Post, NY (In Office Position and/or Hybrid Rotation – Hybrid expectation is that agents will be onsite 3 days/week and remote 2 days/week. Schedule determined by business needs.)
Pay Rate: Based on experience
Work Hours: M–F (8am–5pm) or multiple shifts as business needs require. Overtime is not anticipated.
Education: High school diploma or equivalent required.
Description
The Corporate Switchboard / Shared Services Call Agent serves as the first point of contact for internal and external callers, providing professional, courteous, and efficient telephone support. This role manages incoming calls, identifies caller needs, and accurately routes calls to the appropriate employees, departments, locations, or support lines while maintaining a positive caller experience.
Requirements:
Answer incoming calls promptly and professionally, identify caller needs, and accurately route or transfer calls to the appropriate contacts, departments, voicemail, or support lines.
Provide general company information, including department contacts, office locations, operating hours, and directions.
Monitor shared call queues, manage high call volumes, and meet established service-level expectations.
Accurately document messages and service requests, resolve misrouted calls, and escalate unresolved, urgent, or sensitive matters according to established procedures.
Maintain current knowledge of company departments, employee directories, and escalation contacts.
Protect confidential employee, customer, vendor, and business information.
Follow established call-handling procedures, quality standards, and attendance requirements.
Qualifications
Previous customer service, call center, receptionist, switchboard, or administrative support experience preferred.
Strong verbal communication, active listening, and interpersonal skills with a professional telephone presence.
Ability to multitask, prioritize requests, remain courteous with difficult callers, and work effectively in a fast-paced environment.
Basic computer skills, including Microsoft Office, email, employee directories, and telephone or softphone systems.
Experience with multi-line telephone systems or call center software, such as Cisco Finesse or Webex, preferred.
Strong attention to detail, sound judgment, and ability to maintain confidentiality.
Reliable attendance and adherence to assigned schedules.
Additional Information
No third party resumes will be accepted.
Drug testing and/or other employment-related inquiries may be conducted.
CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).
CTG is an Equal Employment Opportunity employer.
CTG is an E-Verify Company.
To be considered for this opportunity, please apply directly through our website by clicking the link below.
About Us
CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.
Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.
