Corporate Travel Associate(Work from home)

We are an HR extension of BPO companies which provides direct endorsements for experienced and qualified candidates.

1. Work with the use of GDS to assist guests with air, hotel, and ground transportation bookings.
2. Support customers via voice, email and chat to ensure they have the best possible pre and post-booking service
3. Engage with customers and provide answers and recommendations that lead to confirmed air bookings and post-booking purchases, specifically process voids, refunds with waivers, exchanges, and schedule changes
4. Help users navigate the travel portal, troubleshoot bugs, and provide guidance on new features
5. Ensure industry standards and regulatory requirements for information security and data protection are met
6. Demonstrate duty of care attitude by providing an exceptional level of customer service to all users who contact us
7. Maintain a positive and professional demeanor while listening and responding to all customer inquiries.

- Has at least 1- year of Native GDS experience
- At least high school graduate with diploma/certificate
- Knowledge of fares, airlines contracts, rules & regulations, and ticketing
- Knowledge of ticketing procedures for Airlines, Hotels, and Ground transportation
- Average to excellent English communication skills
- Computer literate and with good web navigation skills
- Available to start ASAP

• Performance Incentives
• HMO, Paid Leaves, and other amazing benefits!
• Growth opportunity!
• Premium Pay