Corporate Travel Consultant

Travel Coordinator

The Travel Coordinator manages end-to-end business travel for U.S.-based clients and employees, ensuring cost-effective, efficient arrangements that comply with company travel policies. This role requires hands-on experience coordinating U.S. business travel, managing complex itineraries, and resolving urgent travel concerns with minimal supervision.

Duties and Responsibilities:

• Independently manage domestic and international business travel, including flights, hotel accommodations, ground transportation, and multi-city itineraries.
• Research and compare travel options, balancing cost, convenience, travel time, flexibility, and business requirements.
• Make reservations within approved budgets and company policies, securing leadership approval for exceptions and expenses exceeding established limits.
• Prepare and distribute accurate itineraries, booking confirmations, and travel updates to employees and relevant stakeholders.
• Serve as the primary point of contact for travel concerns, proactively resolving cancellations, delays, rebookings, and last-minute changes.
• Coordinate directly with U.S.-based clients, employees, leadership, hotels, airlines, and travel providers.
• Manage Marriott Bonvoy bookings and benefits, along with airline frequent flyer accounts and other applicable loyalty programs.
• Monitor corporate travel card usage, unused tickets, travel credits, refunds, and cancellation deadlines to minimize unnecessary costs.
• Maintain accurate travel records and booking documentation, and support expense reconciliation and travel reporting.
• Assist travelers with visa, passport, and other travel documentation requirements.
• Recommend improvements to booking processes, vendor arrangements, and travel policies to strengthen service and cost control.
• Provide guidance to other coordinators and support complex bookings and escalations as needed.
• Perform other related duties as assigned.

Qualifications and Requirements:

• Bachelor’s degree in Hospitality Management, Tourism, Business Administration, or a related field.
• At least five years of relevant travel coordination experience, including direct support for travel of U.S.-based clients or employees (must have).
• Demonstrated experience independently managing corporate travel, complex itineraries, and urgent travel disruptions.
• Hands-on experience with Marriott reservations and the Marriott Bonvoy program.
• Strong working knowledge of airline and hotel booking processes, fare rules, cancellations, refunds, travel credits, and loyalty programs.
• Excellent verbal and written English communication skills, with confidence communicating with U.S. stakeholders and senior leadership.
• Strong judgment and problem-solving skills, with the ability to assess options and make timely, cost-conscious decisions.
• Excellent organizational skills and attention to detail, with the ability to manage multiple requests and competing priorities.
• Proficiency in Microsoft Office Suite and travel booking platforms.
• Ability to work independently in a fast-paced, remote environment.
• Willingness to work the required night shift, overtime, and occasional weekends as business needs require.

Work Arrangement:

• Work from home.
• Company-provided computer and equipment.
• Work Schedule: Night shift, usually aligned with 9:00 AM–6:00 PM U.S. Eastern Time.