CR
- Salary
- £27/hr
- Hiring from
- United Kingdom
- Work type
- Hybrid
- Posted
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About Us
At
Civic Recruitment and Limited, we know that individuals are more than
just fixed expenses; they are the cornerstone of every thriving
organisation. That’s why we are passionate about transforming
recruitment in the public and private sectors.
In the modern job market, organisations in both public and private
sectors face significant workforce challenges. Public sector entities,
such as local councils and central government departments, often
struggle with lengthy recruitment processes, limited access to
qualified candidates, and stringent budgetary and regulatory
constraints. Private sector businesses, on the other hand, encounter
high turnover rates, difficulties managing a mix of permanent and
temporary staff, and challenges in sourcing specialised talent for
niche industries. These sector-specific obstacles, coupled with the
universal complexities of payroll management, create a pressing need
for efficient workforce solutions.
Civic Recruitment Limited addresses these challenges with
innovative recruitment and payroll solutions tailored for diverse
organisational needs. Recognising the critical hurdles organisations
face, the company leverages its expertise to streamline processes,
reduce recruitment times, and alleviate administrative burdens. With
an extensive database of over 1 million pre-screened candidates, Civic
Recruitment Limited is well-positioned to cater to the specific
needs of both public and private sectors.
Job Description
3-month contract with a Local Authority
Umbrella Rate: £27.00 per hour umbrella
Summary
- We are seeking an experienced Council Tax Billing Officer to support the Revenues team. You will be responsible for the accurate and timely processing of Council Tax billing, ensuring compliance with complex legislation, maximizing collection, and delivering a high level of customer service to residents.
Responsibilities
- Administer and maintain Council Tax accounts, processing changes in liability, billing amendments, and account updates.
- Assess and process applications and reviews for discounts, exemptions, disregards, and Council Tax Reduction schemes.
- Apply Council Tax legislation and case law to ensure accurate account determination and maximize collection.
- Set up various payment methods, ensuring compliance with direct debit rules.
- Respond to customer enquiries and provide expert advice via telephone, email, written correspondence, and face-to-face interviews.
- Liaise with internal departments and external stakeholders to provide a high-quality, customer-focused service.
Experience
- Recent experience working within a Local Authority Council Tax Billing or Revenues team.
- Experience processing discounts, exemptions, disregards, and Council Tax Reduction schemes.
- Experience using MRI Revenues & Benefits (formerly Academy) is essential (knowledge of Capita or Northgate is desirable).
- Proven ability to prioritize large volumes of complex work to meet tight deadlines and targets while maintaining accuracy.
Qualifications
- English and Maths GCSE grade C or above (or proven literacy and numeracy skills).
- Strong knowledge of Council Tax legislation and billing processes.
- Excellent communication and negotiation skills with the ability to make difficult decisions showing tact and diplomacy.
- Strong ICT skills, including Microsoft Office.
Additional Information
- Working hours: 37 Hours Per Week.
- We work on a biweekly payment schedule.
- Contract expected to run for 3 months initially, with potential extension.
- This is a Hybrid role (1-2 days per week on-site) based in Northampton.
