Council Tax Recovery Officer

• Directorate: Corporate Resources
• Pay Level: 6, £37,711 - £42,307 (fully inclusive of Local Weighting Allowance of £1,130)
• Contract Type: Permanent
• Working Hours: 37 hours per week
• Location: Observatory House/ Slough Hybrid (minimum 2 days per week in the office)
• DBS requirement: Basic
• Number of Hire: 3
  
  

The closing date for applications is midnight on Friday 20th November 2026.

Interviews will be held week commencing Monday 30th November 2026.

What You’ll Be Doing

We are looking to hire 3 experienced and expectional Council Tax Recovery Officers.

As a Council Tax Recovery Officer, you’ll play a key role in maximising income for Slough Borough Council while helping residents find sustainable ways to manage their Council Tax arrears. You’ll manage your own caseload, primarily from the summons stage onwards, taking timely and appropriate recovery action in line with legislation and council policies.

You’ll investigate enquiries, resolve disputes and negotiate payment arrangements that reflect individual circumstances, balancing effective debt recovery with a fair and sensitive approach to vulnerable customers. Working closely with colleagues, legal services and external enforcement agents, you’ll prepare cases for legal action and represent the council in court when required.

Alongside this, you’ll maintain accurate account records, deal with related billing issues where needed, and help residents access relevant discounts, exemptions and digital services. You’ll also contribute to improvements in processes and systems, helping prevent debt from escalating and delivering a responsive, customer-focused service.

Our Council

Our vision is to make a difference to our communities and environment. Every employee contributes to services for local people, directly or by supporting colleagues. We celebrate diversity and want residents to enjoy fulfilling, prosperous and healthy lives.

What We Offer

We offer a supportive place to grow your career, where your input is valued and heard. You will join a friendly, collaborative environment where ambition and innovation are encouraged.

We support flexible and hybrid working to help colleagues achieve a positive work-life balance. We welcome applications from all backgrounds, recruit on merit and value a workforce that reflects the communities we serve.

Annual increments, where applicable, are usually payable on 1 April, subject to six months’ service and satisfactory performance, until the maximum spinal column point is reached.

Alongside a Competitive Salary, We Provide

• 26 days’ annual leave, rising to 30 days after 2 years and 33 days after 5 years’ service.
• The Local Government Pension Scheme
• Wellbeing initiatives and employee networks that help us celebrate and promote equality.
• Tax-free childcare and childcare services
• Season ticket loan to help with rail or bus travel to and from work.
  
  

Accessibility and Support: 

Slough Borough Council is an inclusive employer. If you need support during the application process or reasonable adjustments for interview, please contact our Recruitment Team: Recruitment@slough.gov.uk.

Information shared will be treated confidentially and used only to provide appropriate support throughout recruitment and beyond.

Our staff networks represent diverse colleague groups and help make the Council a place where people feel included and can thrive.

Follow the link HERE to learn more.

Right To Work And Checks

Applicants must have the right to work in the UK. If you require sponsorship, please note that sponosrship is not avaialble for this role.

We are committed to safeguarding children, young people and vulnerable adults. Appointments are subject to satisfactory pre-employment checks.

How We Recruit At Slough Borough Council 

Our 8 Core Skills ⭐

At Slough Borough Council, we are moving Forward Together. Our core skills reflect what we value and will form part of your interview.

Click here to find out more - How we recruit | Slough Borough Council🔍

How To Apply

Please click on the Apply button below to submit your application.

We look forward to hearing from you!

Join Slough Borough Council and help accelerate our transformation and growth.

The Council reserves the right to close adverts early should we receive a number of suitable applications.

Join Slough Borough Council – Move Forward Together!