CPT Relationship Manager (Hybrid)

CPT Relationship Manager (Hybrid)

Chicago, IL

The American Medical Association (AMA) is the nation's largest professional Association of physicians and a non-profit organization. We are a unifying voice and powerful ally for America's physicians, the patients they care for, and the promise of a healthier nation. To be part of the AMA is to be part of our Mission to promote the art and science of medicine and the betterment of public health.

At AMA, our mission to improve the health of the nation starts with our people. We foster an inclusive, people-first culture where every employee is empowered to perform at their best. Together, we advance meaningful change in health care and the communities we serve.

We encourage and support professional development for our employees, and we are dedicated to social responsibility. We invite you to learn more about us and we look forward to getting to know you.

We have an opportunity at our corporate offices in Chicago for a CPT Relationship Manager (Hybrid) on our Coding & Reimbursement team. This is a hybrid position reporting into our Chicago, IL office, requiring 3 days a week in the office.

As a CPT Relationship Manager, you will manage external CPT stakeholder relationships, ensuring that engagement with medical specialty societies, physician leaders, hospital and health system associations, and medical device and health technology organizations is continuous and proactive. Responsible for routine inquiry and consultant coordination on behalf of CPT leadership. Capture and synthesize stakeholder feedback on CPT processes and products, and organize that input so it can be tracked, understood, and carried into process improvement. This role works cross-functionally across AMA business units and with external stakeholders to build a durable stakeholder engagement function for the CPT program.

RESPONSIBILITIES:

Stakeholder Engagement and Relationship Management

• Own specialty society coordination, coalition tracking, congressional inquiry routing, and partner engagement tracking.
• Respond to inbound contacts and initiate and maintain a regular cadence of proactive outreach to stakeholders.
• Establish and maintain the CPT stakeholder database, including relationship history, open issues, engagement owners, and response and issue closure tracking.
• Represent AMA and CPT with medical specialty societies, physician organizations, hospital associations, and medical device and health technology organizations, and at some external events communicating established CPT process, answering routine process questions, and providing status updates and information on what to expect from the process.
• Address complex CPT process and policy questions as needed.
• For unsettled policy matters, escalate to the VP or CPT Panel Director and prepare background information and recommendations.
• Prepare stakeholder briefing materials for the VP and CPT leadership in advance of executive engagements and track resulting action items to completion.
  

Feedback Synthesis and Process Improvement

• Capture stakeholders feedback about CPT processes and products across meetings, inquiries, and formal channels, and synthesize input across sources to identify recurring friction and emerging themes.
• Document, analyze, and report to AMA leadership on stakeholder issues and feedback related to the CPT process on a recurring cadence.
• Assess CPT operational processes against stakeholder experiences, develop recommendations for change, and carry them to implementation with the responsible internal owners.
• Document standard operating procedures for stakeholder-facing workflows.
• Contribute to a quarterly trend report developed with CPT analytics support, summarizing stakeholder sentiment, emerging issues, and recommended responses.
  

Internal Collaboration

• Collaborate with Advocacy on congressional inquiry tracking, coordination of external representation, and RUC- related issues.
• Collaborate with MMX as needed to manage specific members and website issues.
• Collaborate with CPT Panel Support, CPT Informational Services, and CPT Analytics teams as needed to develop change recommendations.
• Work with the Sr CPT Regulatory & Communications Manager on all external communications related to messaging and process changes.

May include other responsibilities as assigned

REQUIREMENTS:

1. Education: Bachelor's degree required (P1+/M1+)
2. Years of experience: 5+ years work experience in an operations or project management/implementation role required.
3. Demonstrated experience with health systems or health care required.

The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611 and is convenient to all public transportation in Chicago.

This role is an exempt position, and the salary range for this position is $87,394-$115,797. This is the lowest to highest salary we believe we would pay for this role at the time of this posting. An employee’s pay within the salary range will be determined by a variety of factors including but not limited to business consideration and geographical location, as well as candidate qualifications, such as skills, education, and experience. Employees are also eligible to participate in an incentive plan. To learn more about the American Medical Association’s benefits offerings, please click here.

We are an equal opportunity employer, committed to diversity in our workforce. All qualified applicants will receive consideration for employment. As an EOE/AA employer, the American Medical Association will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, age, national origin, sexual orientation, gender identity and veteran or disability status.

THE AMA IS COMMITTED TO IMPROVING THE HEALTH OF THE NATION