Creative Account Coordinator (Ontario) - Remote

Position Type: Full-Time

Department: Client Solutions

Work Location: Canada

Work Arrangement: Remote

Work Hours: Monday to Friday, 9-5, 35 hours per week

Travel Required: Every 2 months for department meetings & projects

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities include Specialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year
• Quarterly virtual social events!

The Opportunity:

The Creative Account Coordinator is responsible for providing overall creative project support to the Client Solutions department.

A Day in the Life (What you will do here):

• Ensure smooth daily and client satisfaction for assigned projects

• Up-to-the-minute awareness of assigned projects, executed per Sentrex process

• Rapidly responds to all messages on MS Teams and Outlook

• Provides internal status updates and attends meetings, updates project status reports daily and communicates relevant information

• Responsible for meeting notes and their circulation

• Updates project copy documents and maintains version control

• Assists with formatting of Excel, Word and PowerPoint documents

• Ensures project folders are kept organized per department SOPs

• Assists with creating surveys in Survey Monkey and organization of collected responses

• Assists with MailChimp campaigns and LinkedIn content, posts and analytics

• Assists with updating PPT slide presentations and client meeting preparation

• Liaises with cross-functional support (e.g. translation, client’s administration, printer)

• Coordinates PAAB/ASC submissions and maintains file folders with relevant documents

• Coordinates submission of project copy documents and layouts through client’s medical, legal, regulatory system

• Triages Client Solutions inbox and keep department calendar up to date

• Creates and updates project cards in departmental Project Tracking system (Trello)

• Files invoices in appropriate folders

• Data entry as requested, e.g. logging hours of Freelancers into appropriate project cards

• Executes other ad-hoc administrative duties, as they are assigned.

What you need to ensure you are set up for success:

• High school diploma combined with 2 years of community college, secretarial and/or equivalent work-related experience providing office administration services
• Experience working with Creative/Marketing agencies is an asset
• Exceptional organizational skills
• Outstanding attention to detail
• Able to manage multiple projects and cope with changing priorities
• Able to stay calm when working with tight timelines
• Produces quality work under pressure
• Is thorough, accurate and logical
• Maintains a professional and positive attitude
• Receptive to feedback and has a growth-mindset
• Willing to pitch in when ‘all hands on deck’ are required, regardless of the task
• Excellent verbal and written communication, listening, and customer service skills
• Ability to learn quickly, adapt, and multi-task in a fast-paced and changing environment
• High level of proficiency with Information Technology as well as computer and software skills: Microsoft Office suite of applications, Trello, Sharepoint, Survey Monkey, MailChimp, etc.
• Self-directed, working independently with minimal supervision
• Proactive, dynamic and demonstrates an ability to work collaboratively

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

Why join Sentrex?

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program

• The anticipated base salary hiring range for this role is $50k to $55k annually. The final base salary will be determined based on relevant experience, skills, and internal equity

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.