Credit Card Complaint Handlers - PSD2 (Second Payment Services Directive)

Job Description Role: Credit Card Complaint Handlers - PSD2 (Second Payment Services Directive) Location: London 2-3 days onsite - Initial training requires 3 days per week in the office. Start Date: ASAP End Date: 3-6 months Daily Rate: £200 per day Inside IR35 – ACR 153.81 – Equivalent Annual Salary £39,991.21 Payroll provider – Rockford Payroll Info for Contingent Workers – Rockford Pay This is an exciting opportunity to join Deloitte Operations for an engagement with one of our clients. Role Overview We are seeking an experienced Complaint Handlers with expertise in credit card complaint management, specifically related to PSD2 (Second Payment Services Directive). Key Responsibilities · Handle and resolve credit card complaints in compliance with PSD2 regulations. · Ensure adherence to Strong Customer Authentication (SCA) requirements, which involve multi-factor verification for online transactions to prevent fraud. · Work collaboratively with internal teams to manage complaint processes efficiently and effectively. Experience & Skills Required · Proven experience in credit card complaint handling. · Strong knowledge of PSD2 regulations, particularly the impact of SCA on electronic payments within the UK and the European Economic Area (EEA). · Ability to work in a hybrid environment with flexibility.