Credit Control Manager

Title: Regional Credit Control Manager Discipline: Finance Location: Birmingham (With Hybrid Working) Why RLB? At RLB, we live by four simple ideas: Truth, Trust, Together, Tomorrow. Four values that live at the heart of RLB. A place where People Make Progress. We value your skills, talents and unique perspectives – we think they are priceless. Bring them to RLB and you’ll be empowered to shape our future and your career in new and meaningful ways. We’ll give you opportunities to work on some of the most ambitious and exciting projects currently being designed and developed in the built environment sector. You’ll continue to learn and advance as everyone who works for us is provided with a tailored training programme. Our mentoring and reverse mentoring schemes will enable you to share your expertise while gaining fresh insights. What makes RLB unique is our inclusive culture. As an independent, employee-owned business, teamwork and collaboration lies at the heart of everything we do. Hybrid and flexible working arrangements and family-friendly policies are just some of the ways we invest in employee wellbeing. Join us and you will thrive personally as well as professionally. Role Overview The Regional Credit Control Manager is responsible for co-leading RLB’s credit control function, ensuring the timely collection of outstanding debt, effective management of credit risk, and maintenance of strong client relationships. Working closely with Finance and operational teams across the business, the role will oversee aged debt management, dispute resolution, reporting, and continuous improvement of credit control processes to support cash flow, minimise financial risk, and contribute to the achievement of RLB’s financial objectives. Role Responsibilities Be proactive in building and maintaining strong relationships with internal stakeholders and clients, supporting a collaborative approach to cash collection and working capital management. Manage the end-to-end credit control function, including client onboarding, credit assessments, credit limit reviews, cash allocation and account reconciliations. Drive cash collection performance through proactive debt management, regular engagement with internal and external stakeholders and effective escalation of aged debt to Partners, Regional Leads, Directors and the CFO. Lead, identify and address payment barriers before invoices become overdue. Oversee the resolution of invoice queries and disputes, working with operational and finance teams to identify root causes and prevent recurrence. Conduct regular cash collection and aged debt reviews with business leaders, tracking performance against forecast and identifying areas of risk and challenge and influence internal stakeholders where action is required to facilitate payment. Produce and analyse aged debt, cash collection and credit risk reports, providing insight and recommendations to support decision-making. Identify opportunities and provide recommendations to improve processes, systems and ways of working across the credit control function. Support audit deliverables as needed. Ensure compliance with company policies, delegated authorities and credit control procedures, maintaining robust financial controls. Candidate Profile Qualifications CICM/AAT qualified or working towards this or a similar qualification preferable. Experience Proven track record of building relationships with internal senior stakeholders and developing a network of key contacts across client organisations to conduct face-to-face and/or virtual meetings with client stakeholders to resolve aged debt within a professional service environment. Strong understanding of credit risk management, debt recovery, cash collection and account reconciliations. Experience of producing financial and management information reports. Advanced Excel skills, including lookups, pivot tables and reporting tools. Experience using finance and ERP systems such as Microsoft Dynamics 365 or similar. Ability to challenge senior stakeholders and escalate to the CFO where required. Strong commercial awareness, problem-solving skills and a continuous improvement mindset. Demonstrates initiative and exercises good judgement on when to escalate issues. Behaviors Recognised as a client focused, positive collaborator who shares knowledge freely and offers support to their peers and seniors. Recognised as a team player with a strong willingness to learn. Demonstrates a positive and proactive approach to the role, and will be committed to delivering customer service excellence, with good commercial results. Resilient, organised and persistent. High levels of professionalism, discretion and judgement. Good communication skills. RLB Employee Benefits Our culture is built around enabling you to fulfil your potential, so you can look forward to benefits that include: Hybrid Working - Working patterns to support your work-life balance. As well as competitive maternity and paternity packages. Well-Rewarded - A competitive salary and generous holiday entitlement. As well as the opportunity to purchase up to five extra days. Focus On Wellbeing - We offer a number of health and wellness options, including gym membership and cycle to work schemes. Healthcare Packages - Private healthcare insurance and medical support, including dental insurance and eyecare vouchers. Personal Development - A continuous learning and development programme, including established APC and in-house mentoring schemes. Additional Benefits - We offer a wide range of benefits including a season ticket loan and professional membership subscriptions. Exceptional Exposure - You’ll have the opportunity to work on diverse projects across different sectors and regions. Social Responsibility - We hold team and social events as well as charity fundraising and volunteering activities. Our Diversity, Equity & Inclusion Commitment We believe in building a diverse and inclusive environment where each person can be themselves, feel valued for their contribution and be challenged and supported to reach their full potential. We have a responsibility to support the communities in which we live and work, and that our workforce should reflect these communities and our clients. Our talent strategy should enable us to overcome bias in the construction industry by recruiting, retaining, developing, and promoting a diverse and inclusive workforce. Find out more here: Diversity, Equity & Inclusion - RLB | Europe If you require any reasonable adjustments to support you during any stage of the application or interview process, please contact our recruitment team at: [email protected]