Credit Controller

For a quarter of a century, the Jellycat family have brought joy, wonder and playful fun to people of all ages, in every part of the world. Utterly original and in a class of their own, they are currently among the most loved and collected toys of their kind. How has this gentle tribe endeared themselves to so many? Perhaps it is their whimsical expressions. Or the deliciously soft fabrics. Or the beautiful way in which they sit in your hand. Whatever it is, there is something magical and unmistakeable about each one of them.

We’re looking for a proactive and experienced Credit Controller to join our team, reporting directly to the UK Credit Control Manager. This role plays a vital part in supporting our UK Wholesale business, acting as a key point of contact and escalation for a portfolio of customers. The role will work closely with internal stakeholders, such as sales, customer services and logistics, to ensure timely and effective debt resolution.

The ideal candidate will have previous experience (minimum 2 years) working in credit control in a consumer goods or product-based industry, managing a large portfolio of customer accounts. This is a fantastic opportunity to make a real impact in a dynamic, fast-paced organisation where your expertise will help shape the way we manage and resolve debt challenges across the business.

You'll be;

• Performing credit risk assessments and providing input into credit decisions for customers.

• Proactively managing a portfolio of 300–400 customer accounts, ensuring outstanding balances are collected on time.

• Responding to customer account queries by phone and email.

• Maintaining clear and professional communication with customers, ensuring a positive experience.

• Investigating and resolving payment discrepancies and customer queries in a timely, accurate and professional way.

• Allocating payments accurately and carrying out regular account reconciliations to keep information complete and up to date.

• Supporting the preparation of reporting on aged debtors, cash collection performance and credit risk exposure.

• Helping to drive process improvements and automation across the function.

You'll have;

Knowledge & experience

• 2–3 years experience in credit control, ideally within a fast-paced, high-volume environment.

• A strong understanding of complex payment allocation and account reconciliation processes.

• Familiarity with Microsoft Dynamics 365 and confidence using Excel, including VLOOKUPs and pivot tables.

• Exposure to credit risk reporting and analysis.

Skills

• Excellent organisational and time management skills, with the ability to prioritise effectively.

• Strong analytical and problem-solving skills.

• Clear and professional written and verbal communication skills.

• Excellent attention to detail and a high level of accuracy.

Behaviours

• A proactive, solution-focused mindset with a hands-on approach to challenges.

• A collaborative approach, while being equally comfortable working independently.

• A customer-focused and professional approach, representing the brand with integrity.

• An eagerness to learn and contribute to continuous improvement.