Credit Controller

About the role

• Business partner with selected Partners, Directors and Client-facing teams with the aim of reducing Debt and Work in progress on their portfolios.
• Maintain complex or escalated client’s queries.
• Work collaboratively with the wider Finance team.
• Report on WIP, debtors, Lock-up, collections and cash flow performance.
• Promoting best practice in billing, debt recovery, WIP management, and cash collection to support the firm’s financial hygiene.

• Ensure timely collection of outstanding debts and payment
• Monitor aged debt reports ,and escalate high-risk accounts as required.
• Maintain accurate records of collection activity.
• Support month-end reporting, WIP reviews, and lock-up analysis.
• Identify and implement improvements to credit control processes and financial hygiene
• Support Partners, Directors, and fee earners aged WIP management and timely billing.
• Carry out daily cash receipt allocations
• Advise legal teams on escalated bad debt matters
• Monitor client credit risk and communicate concerns to the relevant stakeholders

• Develop strong relationships with Partners, Directors, fee earners and stakeholders to support collection, WIP management and Lock-up reduction.
• Communicate professionally and empathetically with clients to maintain relationships while securing payment.
• Address disputes and queries promptly, working cross-functionally where needed to resolve issues.
• Managing and completing the core processes that underpin the debt recovery process including daily cash receipt posting, client reminders/statement runs, the processing of cheque, card and Direct Debit payments.
• Attendance and engagement at Credit Control and Finance meetings.
• Periodic travel to other KR offices in Kent/London/Sussex to build key relationships and attend key meetings.
• Preparation and supply of reports to other members of the department or Partners on an ad hoc basis
• Maintain positive client relationships while securing payment and resolving queries
• Maintain Debt provisioning for reporting purposes.
• Monitoring your portfolio of debts though effective use of data. • Working effectively with preferred solicitor(s) to maximise net recoveries on older debt.

What we're looking for

• Good A levels, or equivalent (ideally A*– C)
• GCSE Maths and English (or equivalent) grade 5– 9 (grade C and above)
• Excellent communication and interpersonal skills
• Confident and passionate
• Excellent work ethic, driven and highly motivated
• Effective time and task management skills

What we can offer

• Financial wellbeing – competitive salary, contributory pension scheme, Life Assurance, Health Cash Plan, Income Protection Scheme and Perks at Work discounts and rewards.
• Leave – 20.5 days plus bank holidays, holiday buying Mental wellbeing – hybrid working (3 days in the office/2 from home) and flexible working policies, Employee Assistance Programme and counselling
• Physical wellbeing –Private Medical Insurance, Critical Illness Insurance and an annual flu jab.
• Recognition – monthly nominations for financial awards based on culture and values
• Development – we offer continuous support and development with clear mapped progression routes across the business, as well as access to internal and external training courses
• Diversity, inclusion and belonging – we operate several family-friendly policies and take proactive steps to create an inclusive environment
• ESG – give as you earn, 1 extra day off each year to take up volunteering opportunities. Opportunities to support our commitment to charitable causes
• Travel – other optional benefits include: cycle to work scheme, interest-free season ticket loan (London only), interest-free car/motorbike loan