Credit Controller: 6-month Fixed Term Contract

Credit Controller

6-month Fixed Term Contract | Cambridge | Hub & Hybrid

Bring your credit control expertise. Make an impact that goes further.

At Illumina, every role contributes to something bigger. Our work helps advance scientific discoveries that improve human health, and behind that work are teams ensuring our customers and partners receive the support they need.

We’re looking for an experienced Credit Controller to join our Accounts Receivable team in Cambridge on a 6-month fixed-term contract.

This is a hands-on opportunity for someone who knows credit control, enjoys building strong customer relationships and is confident working across customer portals to manage accounts, resolve issues and support timely payment.

The role is hub and hybrid, with the expectation of working from our Cambridge office one day per week, on Thursday, to collaborate with the onsite team.

What you’ll bring

For this opportunity, there are two key requirements:

• Previous credit control / Accounts Receivable experience, including the collection of overdue balances
• Practical experience using customer portals within a credit control environment

You’ll also bring strong relationship-building skills, attention to detail and the ability to manage competing priorities and tight timescales. Experience using SAP would be advantageous, as would additional European language skills.

What you’ll be doing

You’ll support the Accounts Receivable function, helping to keep customer accounts accurate, payments moving and queries resolved. Your responsibilities will include:

• Managing and maintaining Channel Partner accounts, including account reconciliation
• Collecting outstanding customer balances and supporting payment within agreed terms
• Monitoring customer credit status, credit blocks and credit exposure
• Managing cash application and payment posting across EMEA accounts
• Using customer portals as part of the day-to-day credit control and collection process
• Issuing customer statements, collection correspondence and dunning letters
• Investigating and resolving account queries, discrepancies and disputes
• Working directly with customers to resolve issues and facilitate payment
• Collaborating across Customer Service, Sales and other functions to maintain a positive customer experience
• Supporting internal and external audit requests
• Maintaining accurate customer account records and following established credit and collection processes

You’ll also spend approximately 50% of your working time supporting testing activities for our Next Gen ERP project, giving you the opportunity to contribute to meaningful change alongside your core credit-control responsibilities.

Why Illumina?

The Illumina experience starts with our people: connected, collaborative and united by purpose. We work together because our achievements are shared.

Here, you’ll have the opportunity to own your work while collaborating across teams and building your experience through meaningful challenges. Whatever your role, your contribution is part of something bigger.

If you’re an experienced Credit Controller who understands the end-to-end collections process and is confident navigating customer portals, we’d love to hear from you.

Bring your curiosity and make an impact.

The estimated base salary range for the Credit Controller: 6-month Fixed Term Contract role based in United Kingdom is GBP 30,600 - 45,800.

The range reflects long‑term growth in the role; therefore, most candidates are hired between the minimum and middle of the range. Placement depends on experience, skills, location, and internal equity. This salary range applies to the primary posting location listed above. Should the level or location of the role change during the hiring process, the applicable base pay range will be updated accordingly. Compensation ranges for other locations will differ to reflect local market competitiveness and will be shared with candidates if applicable during the recruitment process.

Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package.

We offer a thoughtfully designed benefits package that supports your wellbeing, flexibility, and life beyond work—combining globally differentiated offerings with locally tailored programs. This includes support during important life moments, flexible time off, opportunities to give back, and a weeklong company-wide summer shutdown. In the UK, we also offer flexible benefits, a company contribution of 10% into your pension, and private medical insurance, alongside additional benefits to support you and your family.

About Us

The potential of genomics to change the world is unparalleled. At Illumina, we are leading the way. Our technology empowers researchers and clinicians globally to improve cancer treatments, change the course of diseases, protect the environment, and fight food insecurity. We are made up of dedicated professionals, all-in on creating a better world – and we need every skill set on our path to making genomics useful for all. Learn more about life at Illumina.

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