Credit Controller - 6 month FTC

Role: Credit Controller - 6 month FTC

Location: Wythenshawe - 3 days per week hybrid working

Package: Competitive salary + Up to 12% Pension, Health Care, and other flexible benefits

Role Purpose:
To support the Credit Manager within the specific Business Line. To take responsibility for collections, investigate queries, resolve issues efficiently, adhere to escalation processes and deliver a high level of customer service to internal and external customers.

Main Duties and Responsibilities:

Credit Control & Collections
•Proactively manage customer accounts to ensure timely cash collection in line with agreed credit terms.
•Manage the assigned debt ledger and minimise aged debtors through effective application of the escalation process.
•Use multiple systems to retrieve data and information to support debt recovery and cash collection activities.

Customer Service & Query Resolution
•Resolve customer queries within the agreed 10-day SLA.
•Deliver a high standard of customer service to both internal and external stakeholders.
•Maintain effective communication with customers to ensure timely resolution of outstanding issues.

Ledger Management & Administration
•Maintain accurate and up-to-date ledger records against each account and document.
•Ensure all collection activities, communications, and account updates are recorded appropriately.

Escalation & Recovery Management
•Raise Letter Before Action (LBA) documentation where required and monitor adherence to the associated 10-day SLA.
•Escalate overdue accounts and unresolved issues in accordance with company procedures and policies.

Performance & Service Delivery
•Support the achievement of cash collection targets and debtor reduction objectives.
•Contribute to the delivery of agreed departmental KPIs and service level agreements.

General Responsibilities
• Perform ad hoc duties and projects as required.
• Support wider finance and business objectives as requested by management.

Experience & Skills Required
• Experience within Credit Management managing residential accounts.
• Customer-focused approach.
• Collaborative and proactive approach to process improvement.
• Identify opportunities for cost savings and improvements.
• Effective verbal and written communication skills.
• Ability to work to deadlines and manage priorities.
• Excellent attention to detail.
• Self-motivated and able to take ownership of daily duties.

What’s in it for you?

• Competitive salary
• 25 days holiday + 8 bank holidays with the option to buy or sell 5 holidays, plus an option to carry over 5 days
• Combined employee/employer pension contributions of up to 12%
• Flexible benefits scheme, to suit what is important to you including Life Cover, Private health care, Dental Care, GymFlex, Techscheme, Enhanced Maternity/Paternity policy, Give as You Earn scheme & Travel Insurance
• Health and Wellbeing Support through; Mental Health First aiders, Employee Assistance programme & Smart Health services
• Working for an Industry leading global Inspection company