Credit Management SME

Role Description:

As a Credit Management SME, you will play a key role in delivering Credit Management objectives by acting as the senior subject matter expert within the team. You'll drive reporting excellence, support colleagues, champion process improvements, and lead the practical adoption of AI and automation to enhance productivity and operational effectiveness.
This role offers the opportunity to influence business processes, shape AI-enabled ways of working, and develop your expertise within a highly visible specialist role.

Location:

This is a hybrid role based in our Guildford office, with the expectation to attend the office 40% of your time.

Salary Information:

Pay: Circa £60,000 per year.

Pay is based on experience, skills and location and forms part of our wider total rewards package.

About You

As Credit Management SME you will:

• Deliver monthly and quarterly credit management reporting in line with agreed deadlines and quality standards.
• Build strong relationships with internal and external stakeholders, ensuring reporting and service outputs meet customer requirements.
• Act as the recognised subject matter expert for credit management processes, systems and controls.
• Provide expert input and challenge on process, system and business changes affecting credit management activities.
• Manage offshore team relationships and service performance, monitoring KPIs and ensuring delivery against agreed standards.
• Maintain effective reconciliation processes and control frameworks, ensuring all activities are completed accurately and on time.
• Mentor and support colleagues, acting as a referral point for technical queries and providing Team Leader cover when required.
• Identify and implement process improvements that increase operational efficiency, service quality and accuracy.
• Act as the Credit Management AI and automation expert, promoting the safe and effective use of approved AI tools including Microsoft 365 Copilot, Allianz GPT 2.0 and Claude.
• Design and implement AI-enabled solutions and automations that reduce manual effort and improve productivity across reporting, reconciliations, debt management and customer communications.
• Drive continuous improvement initiatives, contributing to governance forums and supporting effective stakeholder engagement.
• Coach colleagues on AI tools, reusable prompts and automation opportunities while supporting responsible AI adoption across the function.

Essential Skills:

• Significant experience within a credit management function or similarly complex financial or operational environment.
• Strong understanding of credit management processes, controls and reporting requirements.
• Excellent Microsoft Excel capability with strong working knowledge of Microsoft Office applications.
• Experience interpreting complex financial and operational data to support decision-making.
• Strong stakeholder management skills with the ability to build effective relationships across all levels of the business.
• Experience supporting, mentoring or coaching colleagues.
• Knowledge of financial reporting, reconciliations and control frameworks.
• Experience using or supporting AI and automation tools within a business, finance or operational environment.
• Proficiency with approved AI tools, including Microsoft 365 Copilot, Allianz GPT 2.0 and Claude.
• Ability to design prompts, analyse data and documents using AI tools, and identify opportunities for safe automation.
• Understanding of governance, compliance, AI usage policies and data classification requirements.

Desirable Skills:

• CICM Certificate qualification or willingness to work towards a professional Credit Management qualification.
• Part-qualified ACCA, CIMA or ACA qualification, or equivalent financial qualification.
• Experience working with SAP, BEx or similar reporting and policy administration systems.
• Experience leading process improvement or change initiatives.
• Experience representing business functions within data, technology or automation programmes.
• Responsible Artificial Intelligence usage.

What We Will Offer You:

Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including:

• Flexible buy/sell holiday options.
• Hybrid working.
• Annual performance related bonus.
• Contributory pension scheme.
• Development days.
• A discount up to 50% on a range of insurance products including car, home and pet.
• Retail discounts.
• Volunteering days.

Our Ways of Working

Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us.

Inclusive Support & Accessibility

At Allianz, we are committed to fostering building an inclusive, accessible workplace where everyone can thrive. As a Disability Confident employer, we welcome applications from disabled and neurodivergent candidates and offer tailored adjustments throughout the recruitment process and in the workplace, whether that’s assistive technology, ergonomic equipment, flexible working arrangements, mentoring or coaching. We want to encourage candidates to speak with us about any adjustments they may need. We’re here to support you.
If you have a disability or long‑term health condition and meet the essential criteria, you can choose to be considered through our Offer an Interview Scheme.
Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications: Hr-recruitment@allianz.co.uk

For any inquiries or to submit your application, please contact: Cathryn.thomas@allianz.co.uk

If you are an at-risk candidate facing potential redeployment, please include this information in your CV.

Closing Date: 10th November 2026

We reserve the right to close the advert early if we reach enough applications.

Join us – Let’s Care for Tomorrow.

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