Credit Product Specialist

Mission Keep CRNCY's loan product improving: own the feedback loop between the credit team and the market, and turn what you learn into product and process changes that get piloted and launched. Responsibilities ● Collect real feedback from the ground: focus groups with customers, time with agents and underwriters. ● Ask the hard questions until you find what truly matters and separate it from the noise. ● Learn market best practices first-hand and turn them into a real competitive advantage. ● Design processes: map how it works today, redesign how it should work, and write clear requirements the tech, credit or operations team can build. ● Turn what you learn into a clear solution for the credit and data teams. ● Work with the team to shape ideas and test them before launch. ● Run pilots from start to finish: plan, set the rules, run, measure and report. ● Turn approved changes into a launched product. What you need ● Strong in process design — you map a process, redesign it, and write clear requirements. ● Business project skills — you plan and run a change from start to end and measure the result. ● Very curious — you question assumptions and find the signal in the noise. ● You lead without authority — you earn trust through clear thinking and follow-through. ● You explain things simply — for technical and non-technical people. ● Fluent English and Spanish — both required, spoken and written. ● Latin America-based, and comfortable working in the field — customer focus groups, branch visits and market research across our markets (Panama, Belize, Barbados). Experience Required ● You have mapped and redesigned a real process yourself, hands-on. ● You have driven at least one change or pilot to a delivered, measured result. Preferred ● More time in process analysis, product/product operations, program management, or service / CX design. ● Consumer-facing or financial-services exposure (lending, retail, telecom, fintech). Education ● Required: Bachelor's degree in Industrial Engineering, Operations Research, or Business Research (Systems or Administrative Engineering also accepted). ● A strong academic record from a recognized university is valued. Tools & software ● Process/diagramming: Microsoft Visio, Lucidchart or Miro. ● Surveys/research: Microsoft Forms or similar. ● Dashboards: Power BI a plus.