Credit Representative (ANZ)

Join a Fortune 500 organization and accelerate your career with regional exposure and development opportunities. Based in our Malaysia Shared Finance Centre located in Shah Alam, you will manage receivables collections, build positive customer relationships, and partner with different teams to resolve disputes and guide success. You will also minimize the credit risk exposure for customers in Australia and New Zealand. To be successful in this role, you will need an understanding of ANZ market practices, great English skills, and adherence to company credit policies and compliance requirements. You will report to Assistant Credit Manager ANZ.

Main Responsibilities

Collections Management

• Manage a portfolio of customer accounts across Australia and New Zealand.

• Implement collection strategies to reduce overdue balances and improve cash flow.

• Conduct regular follow-ups by phone, email, and other communication channels.

Account Reconciliation & Dispute Resolution

•Investigate and resolve customer queries, disputes, and deductions promptly.

•Work with Sales, Customer Service, and Billing teams to resolve issues affecting payment.

•Ensure accurate account reconciliation and documentation.

Credit Risk Monitoring

•Monitor credit limits, aging reports, and payment trends.

•Escalate high-risk accounts and recommend appropriate actions (e.g., credit holds).

•Support periodic credit reviews where required.

Team member Collaboration

•Act as a liaison between ANZ teams and the shared service center.

•Maintain relationships with customers to support collections.

•Provide regular updates to partners on collection status and risks.

Report and Compliance

•Maintain accurate records of collection activities within systems.

•Prepare collection reports, aging analysis, and Indicator tracking.

•Ensure compliance with company policies, local regulations, and audit requirements.

Continuous Improvement

•Identify process improvement opportunities to enhance collection efficiency.

• Participate in AI automation or transformation plans within the finance team

•Support automation and digitalization plans by identifying opportunities to improve reporting processes, reduce manual effort, and improve data quality

•Lead dashboards and visual reports for the team using tools such as Power BI, Excel, Power Query, or other reporting platforms.

Job Description

• Provide accurate AR performance analysis to support decisions and assess collection effectiveness.

•Manage collection worklists and oversee work queue completion, ensuring accurate and reliable system updates.

•Manage ageing portfolios and follow up on overdue accounts to secure payment commitments.

• Review and release credit-blocked orders, ensuring appropriate risk assessment, approvals, and compliance with credit policies.

• Monitor long-overdue accounts and guide collection actions and debt recovery efforts.

•Manage bad debt provisions and write-offs following credit policies, collaborating with Finance and Business teams on justifications.

•Coordinate with third-party collection agencies to support debt recovery activities.

• Prepare and submit monthly DSO reports with accurate analysis and commentary.

•Process credit card payments and handle related customer inquiries and approvals.

• Improve process improvements to enhance efficiency and accuracy.

• Use Excel, Power Query, Power BI, SAP, and other ERP/reporting tools to support collections and reporting.

• Support data analytics, dashboard development, and financial reporting plans.

Requires:

1. Working hours from 8AM~4.30PM

2. Hybrid or shared service center environment.

3. 2–5 years of experience in Accounts Receivable, Credit Control, or Collections and have IT background.

4. Orderly and analytical, demonstrated high thinking skill and changing priorities

5. Proficient in written and spoken English.

6.Proactive and collaborative, while still able to work independently.

7.Proficiency in Microsoft Excel (Pivot Tables, Power Query, advanced formulas, macros is a bonus)

8. Experience with ERP systems (e.g., SAP), Power BI or other dashboard/visualization tools, and report automation and data analytics.

9.Continuous improvement and quick to adapt digital transformation.

This is a hybrid remote/in-office role.

How we work: At PPG, we bring teams together to accelerate collaboration and career development, with in-person work Monday through Thursday and the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About us:

PPG: WE PROTECT AND BEAUTIFY THE WORLD®

Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030

We are customer champions

Proactive. Bold. Trustworthy. Everything we do starts with our customers. We listen, move fast and don’t stop until we solve their biggest challenges. When our customers win, we all grow.

We act with purpose and speed

Agile. Data-driven. Empowered. We take smart risks to stay ahead of the competition. We work proactively with agility, using quality data to develop solutions that create value.

We are excellent operators

Productive. Collaborative. Accountable. No matter our role, we identify problems, take ownership and always bring solutions. We are both proactive and responsive to drive continuous improvement and deliver results. We support our frontline, the faces of PPG to our customers.

We compete to win

Future-focused. Driven. Ambitious. We are passionate about growing our business and winning with our customers. We deliver results, embrace new technologies and leverage agility and speed as strengths.

We are PPG proud

Strong. United. Passionate. We work safely, act with integrity and value our diverse perspectives. We celebrate achievements and take pride in the positive impact we create together to protect and beautify the world.

At PPG we use AI in the hiring process to make the process more efficient. AI tools do not make hiring decisions. You can learn more by going to https://careers.ppg.com/us/en/candidate-resources.

PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression.

If you need an adjustment due to a disability, please email recruiting@ppg.com.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents. Benefits will be discussed with you by your recruiter during the hiring process.

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Why PPG?

PPG is the world’s leading coatings company, serving more industries than any of our competitors. From automobiles and jetliners to wind turbine blades, and from ocean-going vessels and water tanks to family homes, our coatings and specialty materials help our customers protect, enhance and beautify valued assets. As part of our team, you’ll have access to world-class customers, industry experts, the best and brightest colleagues, and leading-edge technology.