Criminal Record Processing Agent

Job Description

Criminal Record Processing Agent

S1

Summary/Objective

The Criminal Record Processing Agent follows internal procedures to process pre-employment background check orders according to client specifications. This includes accurately reading Identity Development results, reviewing aggregate database criminal searches, determining and adding appropriate county criminal searches to an order, and following client-specific setup notes throughout the process. A successful Criminal Record Processing Agent completes assigned work quickly and accurately to support timely, compliant reporting for our clients.

Core Job Duties

• Follow internal procedures to aggregate criminal, personal, and identifiable information about job applicants to complete background checks.
• Process reports in the Tazworks system by dispatching county criminal and civil searches to field researchers, filtering relevant searches through address history information, and filtering criminal record information from database searches.
• Perform all daily duty tasks assigned by the Processing Supervisor.
• Work with Client Services to fulfill processing needs for clients on specific reports and provide information to assist with client inquiries.
• Follow client preferences to ensure reports are processed quickly and accurately.
• Within 60 days from start of employment, the Processor needs to be averaging 9+ RPH (Reports Per Hour).
• After 60 days, the Processor maintains a monthly RPH (Reports Per Hour) average of 12 or more.
• Maintain a mistake ratio of less than 1% of total processed reports.

Job Complexity

Acquires job skills and learns company policies and procedures to complete routine tasks. General knowledge of core elements or concepts within their role.

Interaction

Works on assignments that are routine or repetitive in nature, requiring limited judgment or subject matter knowledge. Has little or no role in decision-making.

Supervision

Normally receives detailed instructions on all work. Works under close supervision.

Experience

Typically requires no previous professional experience.

Scope

N/A

Discretion

N/A

Minimum Qualifications

• High school diploma or equivalent.
• Extreme attention to detail; this position requires prolonged screen time and the ability to identify small details with strong visual and mental acuity.
• Adherence to company and departmental policies.
• Confidence in decision-making and the ability to explain processes or choices.
• Excellent multitasking skills and task management strategies.

Additional Preferred Qualifications

• 2+ years of experience in a data-driven position (data entry, loan processing, accounting, or similar) preferred.

Physical Demands

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 15 pounds.

Travel Required

Yes, up to 15% domestic travel may be required.

Work Authorization

Employee must be legally authorized to work in the United States.

FLSA Classification

Hourly, non-exempt

Location

Remote - any approved U.S. states

Internal Job Title

Processor / Receiver

Effective Date

July 1, 2026

About isolved

isolved is an employee experience leader, providing intuitive, people-first HCM (Human Capital Management) technology. Our solutions are delivered directly or through our partner network to more than five million employees and 145,000 employers - who use them every day to boost performance, increase productivity, and accelerate results while reducing risk. Our HCM platform, isolved People Cloud, seamlessly connects and manages the employee journey across talent management, HR & payroll, workforce management and engagement management functions. No matter the industry, we help high-growth organizations employ, enable and empower their workforce by transforming employee experience for a better today and a better tomorrow. For more information, visit www.isolvedhcm.com.

isolved is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. isolved is a progressive and open-minded meritocracy. If you are smart and good at what you do, come as you are. Visit www.isolvedhcm.com/careers for more information regarding our incredible culture and focus on our employee experience. Visit www.isolvedeebenefits.com for a comprehensive list of our employee total rewards offerings.