Crisis Advocate

Job Summary

The Crisis Advocate provides over the phone advocacy, shelter navigation, and resources and referrals to those fleeing violence throughout Northeast Iowa (Region 3).

Key Roles & Responsibilities

Victim Advocacy | Crisis Counseling | Information & Referral | Assessment of Service Needs |

Data & Documentation

What You Will Do:

• Manage hotel placement by coordinating with hotel partners. Occasional in person response to shelter placements.

• Connects hotel guests to basic needs via system navigation and referrals and resources.

• Identify and pursue safe alternatives to hotel stays whenever possible.

• Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line. 

• Support the crisis services team in navigating safe shelter options and diversion strategies for survivors of violence. 

• Provide victim advocacy, crisis counseling and education to survivors of violence staying at Friends House. 

• Comply with data tracking and documentation requirements.