Crisis Line Clinical Director

Crisis Line Clinical Director (Olympic Suicide Prevention Center)

This is a hybrid position. Candidates must be local to the Greater Los Angeles Area with the ability to travel to Century City, CA.

The salary for the position is between $86,031 - $98,936 annually.

Ask us about loan repayment programs you may qualify for by working at Didi Hirsch.

About Didi Hirsch

Didi Hirsch Mental Health Services has been a national leader in whole-person mental health, crisis care, and substance use services since 1942 and is home to the nation’s first Suicide Prevention Center. We are a nonprofit organization providing care to about 290,000 people annually across our programs. Didi Hirsch has deep roots in community-based mental health and a commitment to providing culturally responsive services that are just and equitable. More than 1,000 dedicated employees and volunteers make Didi Hirsch’s work possible.

Summary

As a Crisis Line Clinical Director, you will be responsible for directing and managing the clinical aspects of the 24/7 Crisis Line, ensuring compliance with Agency program standards, contracts, policies, procedures and guidelines.

Primary Duties

Program Leadership

• Develops realistic and measurable objectives for the 24/7 Crisis Line (calls, chats and texts).
• Provides leadership to program staff and volunteers ensuring that the services meet or exceed contractual performance goals; ensures delivery of services in accordance with contracted guidelines and Didi Hirsch philosophies.
• Forms a highly effective team to accomplish the Crisis Line’s short and long term goals.

Management Duties

• Performs managerial duties to include interviewing applicants for employment; assigning and reviewing progress of assignments; conducting performance appraisals; recommending salary increases; and developing higher levels of expertise in staff members by encouraging further education, participation in seminars and providing learning opportunities within applicable and related fields.
• Identifies staff and volunteer training needs and coordinates with training team to ensure development and implementation of programs that address needs; participates in delivering training sessions as needed to meet the needs of staff and volunteers related to program needs.
• Coaches staff in the development of their work plans, their assigned duties, responsibilities, and scope of authority.
• Attends, participates, leads and/or facilitates routinely scheduled meetings as requested or required for the program, division, or Agency.
• Interfaces with related community agencies, attend meetings as scheduled and/ or needed to include: 988/Vibrant, the Department of Mental Health and Health Insurance Portability and Accountability Act related issues.

Program Quality, Compliance and Reporting

• Measures progress against plans and stated goals as it applies to program documentation and grant deliverables.
• Reviews documentation and status reports prepared by program staff to ensure all legal, contractual, and revenue-generating reports meet or exceed required Agency and applicable regulatory agencies’ standards.
• Ensures all administrative documentation is accurate and submitted within the established timeframe; gathers and analyzes information and prepares routine reports including those used to assess performance.
• Develop, implement, and maintain clinical policies, procedures, and protocols for the Crisis Line, ensuring alignment with evidence-based practices, regulatory requirements, and accreditation standards.
• Ensure ongoing compliance with all local, state and national 988 Suicide and Crisis Lifeline clinical requirements and all accreditation standards through continuous quality improvement and policy oversight. Monitor adherence to standards and implement corrective actions as needed.
• Ensure that all interventions that have resulted in emergency service interventions or mandated reports undergo a supervisory review that ensures compliance with all program requirements. Compile and distribute reports regarding the outcomes of these interventions.

Financial Duties

• Efficiently utilizes financial resources while maintaining commitment to quality service when requesting and purchasing program supplies.
• Assists Associate Vice President of Crisis Care in the development of program budget and ensures expenditures comply with approved budgets; monitors and evaluates budget issues and recommends corrective action.

Position Requirements

• Have active licensure with the Board of Behavioral Sciences as a Psychologist, LCSW, LPCC or LMFT.
• Demonstrate working knowledge of suicide prevention and crisis care services.
• Support the values and mission of Didi Hirsch as related to employment.
• Know and comply with Agency policies and procedures, HIPAA, DMH policies and documentation guidelines, and other state, federal regulations relating to quality assurance and improvement.
• Demonstrate effective leadership and management skills.
• Be experienced in 24/7 crisis care settings.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Efficiently use the personal computer including word processing, spreadsheets, and other related software programs.
• Manage employee performance consistent with defined Didi Hirsch processes.
• Utilize analysis, experience, and judgment to make solid business and clinical decisions.
• Demonstrate commitment to team objectives and Didi Hirsch philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.
• Current California driver’s license, car insurance, and a driving record acceptable to the Agency’s insurance carrier.

Our Vision

A future where everyone has equitable access to care and is empowered to achieve optimal mental health and well-being.

Our Mission

Didi Hirsch provides compassionate mental health, substance use, and suicide prevention services to individuals and families, especially in communities where discrimination and injustice limit access.

Core Values

Excellence: We are constantly innovating, learning from the communities we serve, and applying the latest research to advance best practices. We uphold the highest ethical standards to ensure we are providing compassionate and excellent care.

Diversity & Inclusion: We value diversity of background, experience, and ideas. We celebrate differences and prioritize creating a sense of belonging.

Equity: We are dedicated to promoting health equity in our communities, and we work to dismantle disparities and discrimination within both systems of care and society.

Well Being: We are devoted to the well-being of our staff, volunteers, and communities, and believe healthy teams lead to healthy clients.

Advocacy: We advocate across all levels of government and use our voice to reduce barriers to care with the goal of access to high quality, integrated healthcare for all.

Community Engagement: We build partnerships in the community and across sectors to create a more inclusive and responsive mental health ecosystem and enhance greater accessibility to care and support.