CRM Administrator

HubSpot and Customer.io | Vietnam, remote, with US-hours overlap

Own the Systems Our Revenue Team Runs On

Opensend is an identity and enrichment platform for ecommerce brands. We help marketers recognize anonymous shoppers and act on that insight across email, SMS, advertising and analytics. We are bootstrapped, profitable, beyond USD 10 million in ARR, and serve close to 1,000 customers with a team of about 65.

We are hiring a CRM Administrator to own HubSpot and Customer.io. You will keep our data clean, build the automation and lifecycle journeys our Sales, Customer Success and Marketing teams rely on, and connect our product data to the tools that act on it.

What You Will Own

• HubSpot configuration, workflows, pipelines and reporting.

• Customer.io segments, events and lifecycle journeys.

• Data quality standards and audits.

• Integrations between our CRM, lifecycle, product and billing systems, built as part of our Engineering team.

• A request queue, documentation and user training.

What Makes This Role Different

You will be the single technical owner of HubSpot and Customer.io at a profitable, growing company, so you will see the whole picture, not one corner of it. Our systems grew quickly, which means real room to improve: you will replace manual steps with automation, connect data that lives in separate places today, and build dashboards that our leadership team and our customers use. Your work shows up every day in how Sales, Customer Success and Marketing run, and you will learn alongside a Revenue Operations team that wants your ideas, not only your tickets. You will work as part of our Engineering team, partner closely with Product, and help Customer Success, Sales and Technical Product Support work faster, so the whole company runs better.

What You Bring

• Three or more years administering HubSpot in B2B SaaS.

• Hands-on Customer.io or similar lifecycle platform experience.

• Integration experience with connectors, webhooks or APIs.

• Strong data hygiene and basic SQL.

• Professional English and comfort working with US teams.

Experience That Will Help You Stand Out

• HubSpot Operations Hub certification.

• Billing or subscription data experience.

• Light JavaScript or Python scripting.

You Will Probably Thrive Here If

You enjoy turning messy processes into clean, automated systems, and you document what you build.

Compensation

Contract rate: USD 24,000 to 36,000 per year, paid in VND.

Final offers reflect location and relevant experience. Equity and benefits follow the approved offer framework.