CRM Application Architect (m/f/n)

Department: Innovation & Digitalisation | Location: Esch-sur-Alzette| Contract: Permanent |
Job Requisition N°20266

Your tasks

• You lead the technical design of the Salesforce CRM as part of our transformation programmes and roadmaps.
• You own the technical integrity of Salesforce, ensuring consistent architecture, security, performance and maintainability.
• You design and review integrations between Salesforce, the ERP and connected platforms, in collaboration with integration teams.
• You act as the technical reference for developers and external partners, challenging proposed solutions and reviewing configurations, Apex code and Lightning Web Components.
• You ensure production reliability by investigating complex incidents, coordinating technical resolutions and implementing preventive improvements.
• You oversee environments, deployments and release readiness, including monitoring and rollback procedures.
• You maintain technical documentation and promote Salesforce best practices, favouring standard capabilities where appropriate.

Your profile

• You hold a university degree in IT or a related field, or have equivalent professional experience.
• You have solid hands-on experience with Salesforce, ideally Service Cloud, combining technical solution design and production support.
• You have strong knowledge of Salesforce configuration, security, data modelling and automation, with the ability to review and troubleshoot Apex and Lightning Web Components.
• You are familiar with API integrations, deployment tools and CI/CD practices; experience with ERP integration or MuleSoft is an advantage.
• You can guide developers and challenge implementation partners without formal managerial authority.
• You have strong analytical, problem-solving and communication skills, and can translate business requirements into sustainable technical solutions.
• You have excellent verbal and written communication skills in English. Knowledge of French will be considered an advantage.

What we offer

“Together we build the future of Luxembourg’s energy transition”

• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
• A multicultural and international working environment that encourages diversity and inclusion
• A competitive salary with many additional benefits (e.g. pension plan, additional health insurance, car allowance, meal vouchers, private parking, company restaurant, extra holidays, etc.)
• A significant stability of employment and the possibility to evolve within the Group
• Continuous learning and development career path adapted to the needs of each employee
• Hybrid working mode with the possibility to work from home

For external applications, a certified copy of your diploma as well as a recent copy of your criminal record will be requested after the first interview.