CRM & Business Support Intern - (Hybrid)

CRM & Business Support Intern

As you contemplate your future, you might be asking yourself, what's the next step? Start your journey with us!

We're seeking a CRM & Business Support Intern to join our Lodging Business Development Team in the Inventory division in Barcelona (Hybrid) to provide support and build processes. You will be a key player in business initiatives within the Group. We will give you opportunities to rapidly gain visibility and incremental responsibility. If you're ready to soar, we're ready to take you there.

Why eDreams ODIGEO

Join the world's leading travel subscription platform

We are the world's leading travel subscription platform.

• We pioneered Prime, the first and world's leading travel subscription programme since launching in 2017.
• Millions of Prime members every year across multiple markets.
• 5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo.
• This entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter, hyper-personalised service and comprehensive travel experience globally to its members.
• Diversity is our strength, which is why our eDOers come from different nationalities from all continents. 99% permanent contracts.

Prime members are subscribed to global travel, gaining access to a comprehensive multi-product offering for all their travel needs, including hotels, rail, flights, dynamic packages and car rental, among others, compounded by industry-leading flexibility features and exclusive, member-only benefits.

What you will do:

The Role's Key Responsibilities and Tasks

As an eDOer, you will have clear objectives, great challenges and a clear overview of how your work contributes to the global company project and its customers. The CRM & Business Support intern will focus on Salesforce infrastructure support and flows to be aligned with business needs to maximise our direct partnerships with hoteliers, using Salesforce as the primary tool. Salesforce is the cloud-based software we use to provide partner relationship management focused on sales, market management, marketing automation, analytics, and application development:

• Improve continuously Salesforce infrastructure ensuring all data, content, Salesforce flows, configurations and processes are updated to maximise business opportunities
• Once salesforce development & enhancements in place, critically analyse business processes and performance recommending initiatives to improve the effectiveness of those processes and initiatives
• Underpin priority initiatives for Lodging team
• Build actions and Salesforce flows and processes for the team to prioritise and opportunities based on data
• Successfully engage in multiple initiatives simultaneously
• Training material and documentation writing
• Internal Salesforce Support Ticket Management

What do you need to succeed:

Good to have

Bring your unique perspective, speak up, and offer disruptive solutions. You'll have the opportunity to learn and grow while making a real impact on our team. Here's what you need to succeed:

• Academic Background needed, possibility to sign a 6 months internship agreement with the university
• Fluency in English
• Quick learner & curious
• Strong communication skills
• AI interest and tool usage experience
• Best in class methodology and process driven approach
• Efficient hands on and data driven attitude to address functional issues
• Excellent analytical skills, comfortable with statistics
• Team player, with the highest level of integrity and capability
• Interest in juggling numerous projects simultaneously, and able to adapt to changing priorities
• Knowledge in Excel, PowerPoint and database software preferred
• Salesforce Administrator Certification or Salesforce experience preferred

What's in it for you?

The best talent deserves the best benefits

At eDO, we want you to be a part of our success story and great culture.

Here's what we offer:

Prime plus membership 💥 We can benefit from direct discounts on any booking we do through eDreams platforms.

Your Well-being is our Priority. Embrace Freedom and Flexibility! 💙 At eDO, we value flexibility, employee care, and transparency. We offer a hybrid home-office model focused on outcome, not time-in-seat. You'll be able to find the right work-personal life balance that suits you best.

Work hard, party hard! We believe in having fun and connecting with colleagues! 🎉 Join eDO for after-work events, padel tournaments, parties, and more. Create communities based on your passions, like sports and music. Come to work as you are, with no dress code, and enjoy free fruit, coffee, and tea at our offices.

Enjoy a dynamic and healthy environment! 💫 Be innovative, take risks, and share your ideas. Our diverse and open-minded teams support high performance, learning, and growth. You'll work in an Agile mindset environment with recognition at our core.

Wanna take a peek into what it's like to work at eDO? Follow us on LinkedIn and discover more about life at eDO!

If you are ready for a career opportunity with unmatched benefits, continuous learning, and a supportive work-life balance, look no further! Take your career to new destinations by applying now and help our diverse, inclusive, and passionate team shape the future of travel.

Apply now!

We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Our people are the key to our success. Each one of them is unique in their own way and the respect for their uniqueness is and will always be a passion and motivation. Don’t meet every requirement? If you’re excited about this role but do not feel your experience aligns perfectly with all the requirements we strongly encourage you to apply nevertheless.