CRM Lead Engineer

Position Title: CRM Lead Engineer
Department: Platform Engineering
Reports to: Director, CRM
Location: Remote
Schedule: Monday - Friday, 9 to 5PM ET
Salary Range: $80,000.00 -$131,000.00

Position Overview:

The CRM Lead Engineer – Platform Engineering provides hands-on engineering leadership for an assigned Salesforce CRM platform. This role leads the engineers supporting the platform and is accountable for technical execution, engineering quality, team development, and platform reliability. The Lead Engineer remains hands-on while providing direct supervision, coaching, technical direction, and work assignment to CRM Engineers. This position works closely with the Salesforce Solution Architect, CRM Delivery Manager, Product, QA, Data, Security, DevSecOps, administrators, vendors, and systems integrators.

Duties/Responsibilities:

• Manage CRM Engineers assigned to the platform, including coaching, performance feedback, goal setting, workload management, career development, and technical mentoring
• Lead hands-on configuration, customization, development, testing, maintenance, and optimization of the Salesforce CRM platform
• Lead technical discovery and engineering solutioning before sprint commitment; identify technical dependencies, constraints, risks, technical debt, and implementation options
• Translate prioritized product requirements and approved solution architecture into technically feasible, appropriately sized, development-ready work
• Provide engineers meaningful input into solution design and implementation and encourage small, testable increments and rapid feedback
• Lead and enforce peer code reviews for Apex, Lightning Web Components, integrations, automation, and other custom development
• Establish and reinforce coding standards, reusable engineering patterns, development practices, and platform-specific technical guardrails
• Manage technical delivery of custom development, integrations, APIs, middleware, data migration, and complex Salesforce configuration
• Coordinate and provide technical direction to vendor and systems-integrator developers supporting the assigned platform; review deliverables and code and enforce Vibrant engineering standards
• Partner with DevSecOps on source control, CI/CD, automated scanning, deployment practices, vulnerability remediation, environment management, and release controls
• Partner with the Salesforce Solution Architect on complex, high-risk, cross-platform, integration-heavy, security-sensitive, or difficult-to-reverse technical decisions
• Identify downstream effects of proposed changes across objects, fields, automation, integrations, APIs, reporting, data flows, security, and dependent applications before implementation
• Ensure system testing and technical regression testing are planned and completed for platform changes, releases, defects, and hotfixes
• Lead technical response to significant production defects and root cause analysis; ensure corrective actions and prevention measures are implemented
• Monitor platform health and identify technical debt, performance concerns, obsolete components, security risks, and modernization opportunities
• Participate in release planning and readiness with Delivery, ensuring technical dependencies, testing, deployment requirements, rollback considerations, and documentation are complete
• Ensure technical specifications, configuration documentation, object/field documentation, integration mappings, architecture decisions, release artifacts, and lessons learned are completed and contributed to the CRM knowledge base
• Maintain state-of-the-art awareness in Salesforce engineering, platform capabilities, APIs, integration patterns, DevSecOps practices, and approved AI-assisted engineering tools
• Collaborate with Product, Delivery, QA, UI/UX, Data, Security, administrators, and other technology teams while maintaining clear accountability for technical implementation
• Other duties as assigned
  

Required Skills/Abilities:

• Ability to communicate complex ideas, concepts, technical decisions, risks, and processes effectively with engineers, management, and cross-functional stakeholders
• Strong hands-on experience with Salesforce applications, custom development, platform configuration, and enterprise CRM environments
• Demonstrated ability to lead and develop engineers while remaining technically hands-on
• Strong knowledge of Apex, Lightning Web Components, Flow/automation, Salesforce data modeling, security/sharing, APIs, asynchronous processing, and platform limits
• Ability to manage technical delivery of custom development, integrations, and data migration elements of a Salesforce implementation
• Ability to develop, test, maintain, and support integrations between Salesforce and SaaS, custom, cloud, or on-premises applications using REST APIs, event-driven patterns, middleware, custom connectors, and web services
• Strong knowledge of source control, CI/CD, code review, testing, release management, and DevSecOps practices
• Ability to perform technical impact and dependency analysis and recognize when architectural, security, data, or enterprise escalation is required
• Must be able to write technical specifications, implementation documentation, root cause analyses, and engineering standards
• Strong coaching, prioritization, feedback, problem-solving, and people-management skills
• Ability to meet deadlines while working in an evolving, complex, and fast-paced environment
  

Required Qualifications:

• Bachelor’s degree and at least 7 years of experience as a Salesforce/CRM Engineer, Salesforce Developer, software engineer, or similar role; additional relevant experience may be substituted in lieu of a degree
• 2+ years of demonstrated technical leadership, team-lead, or people-management experience
• Strong understanding of CRM fundamentals and advanced Salesforce platform capabilities
• Experience supporting large-scale Salesforce implementations, integrations, upgrades, and production environments
• Hands-on Salesforce implementation, development, administration, maintenance, troubleshooting, and optimization experience
• Experience leading code review, technical solutioning, engineering standards, and developer mentoring
• Salesforce Platform Developer I certification required
• Salesforce Platform Developer II certification strongly preferred; Salesforce architecture, integration, or DevOps credentials are a plus

Physical Requirements:

• Must be able to remain in a stationary position 50% of the time
• Will frequently communicate over video calls with internal and external stakeholders
• Must be able to lift and handle equipment up to 50 pounds. Occasional after-hours or on-call work may be required for critical system maintenance or issue resolution

We determine base pay through a comprehensive review of skills, experience, education, certifications, geographic location, and other relevant factors. The range listed reflects the compensation parameters for the role and does not represent the full compensation package. A complete overview of compensation and benefits will be provided by the Talent Acquisition team during the hiring process.

Full time employees will be eligible for excellent comprehensive benefits, including medical, dental, vision, supplemental income insurance, employer paid disability insurance, employer paid life insurance, pre-tax FSA for medical and dependent care, and 401K available.

Studies have shown that women and people of color are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. Vibrant will consider any equivalent combination of knowledge, skills, education and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

Vibrant Emotional Health is an equal opportunity employer. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, creed, color, religion, gender, gender identity, sex, sexual orientation, citizenship status, national origin, marital status, age, physical or mental disability, genetic information, caregiver status or any other category protected by applicable federal, state or local laws.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Vibrant does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page and all communications from the Vibrant recruiting team and/or hiring managers will be from an @vibrant.org email address.

About Us

For 50 years, Vibrant Emotional Health, formerly the Mental Health Association of New York City (MHA-NYC), has been at the forefront of promoting emotional well-being for all people. As leaders, advocates, educators, and innovators in mental health, we have been raising awareness and offering support to everyone who is struggling. We work every single day to help save lives and assist people to get care anytime, anywhere and in any way that works for them. We are unwavering in our belief that everyone can achieve emotional wellness with the right care and support.