CRM Project Manager (Contract)

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group.

Role Overview

This is a fixed-term contract opportunity for a hands-on HubSpot CRM Project Manager, with an expected contract duration of approximately 6 to 12 months.

The role is suited to someone with approximately 2 to 3 years of practical HubSpot and CRM experience, together with experience coordinating CRM or systems-related projects.

You will work directly within an established HubSpot environment, building and troubleshooting workflows, configuring CRM functionality, supporting integrations, improving data quality, and translating business requirements into practical HubSpot solutions.

Alongside the hands-on platform work, you will coordinate CRM initiatives from requirements gathering through testing and implementation. You will manage priorities, timelines, dependencies, and stakeholder communication while maintaining a strong focus on practical delivery.

• Approximately 2 to 3 years of hands-on HubSpot experience, ideally in a professional or client-facing environment, including independently configuring, testing, and troubleshooting CRM workflows and automations.
• Strong practical experience building, editing, testing, and troubleshooting HubSpot workflows.
• Experience creating and maintaining HubSpot custom properties across contacts, companies, or deals.
• Working knowledge of HubSpot Sales Hub and Marketing Hub.
• Practical experience working with HubSpot integrations or connected sales and marketing tools.
• Practical experience coordinating CRM or systems-related projects, including gathering requirements, tracking tasks, managing timelines and dependencies, communicating with stakeholders, and supporting delivery through implementation.
• Experience gathering stakeholder requirements and translating them into system or process changes.
• Experience working with HubSpot reporting, dashboards, pipelines, users, teams, or permissions.
• Good understanding of CRM data quality, governance, and the importance of maintaining accurate and consistent records.
• Ability to demonstrate or clearly explain HubSpot workflows, integrations, or CRM configurations personally built and implemented, including the requirements, approach taken, testing completed, and outcomes achieved.
• Strong problem-solving skills with confidence investigating unfamiliar CRM issues.
• Clear written and verbal communication skills, particularly when working with non-technical stakeholders.
• Experience with Zapier, Make, or similar integration tools would be advantageous.
• Familiarity with HubSpot APIs, webhooks, or custom-code workflows would be advantageous.
• Experience using project-management tools such as Jira, Trello, Asana, or ClickUp would be advantageous.
• Experience supporting multiple business stakeholders or client environments would be advantageous.

• Relevant HubSpot Academy certifications would be advantageous but are not essential.
  
  Key Responsibilities
  
  Build, test, optimise, and troubleshoot HubSpot workflows and automation.
• Translate business and user requirements into practical CRM configurations and improvements.
• Coordinate CRM improvement projects from requirements gathering through testing, implementation, and follow-up.

• Configure and maintain pipelines, custom properties, forms, lists, segments, reports, dashboards, and other HubSpot functionality.
• Investigate workflow failures, integration issues, data inconsistencies, and recurring CRM problems.
• Support and maintain integrations between HubSpot and connected sales, marketing, and operational platforms.
• Test and validate HubSpot workflows, integrations, and configuration changes before implementation, ensuring solutions meet business requirements and function correctly.
• Identify opportunities to improve automation, simplify processes, and strengthen CRM data quality.
• Work directly with stakeholders to understand pain points, clarify requirements, and implement appropriate CRM solutions.
• Manage competing CRM priorities, timelines, dependencies, and stakeholder updates.
• Maintain clear documentation of configurations, changes, processes, issues, testing, and key decisions.
• Support day-to-day CRM users where required while maintaining a strong focus on platform improvement and project delivery.

• Collaborative, people-centred performance culture.
• Opportunities to grow in a fast-paced environment.

Our Recruitment Process

The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit.

1. Application Submission: Complete the online form and answer brief application questions.
2. Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist.
3. Live Interviews: Shortlisted candidates join first-round interviews and, where applicable, second or third rounds depending on the role.
4. Final Shortlist & Verification: Reference and background checks are completed.
5. Offer & Contracting: Successful candidates receive formal offers and contract documents.
6. Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.

Personal Information Processing and Recruitment Privacy

By submitting this application, I acknowledge that the employer group, it's agents, prospective employer, and their authorised service providers may collect, process, share, and securely retain my personal information for recruitment purposes, in accordance with applicable data protection legislation and the Recruitment Privacy Notice.

I also consent to my information being retained for up to 24 months from the date of application for consideration for future employment opportunities.