CRM Reporting Analyst

Unijobs on behalf of our public sector client currently have a requirement for a suitably skilled CRM Reporting Analyst.

This is a temporary position; the initial contract duration is for 6 months with the possibility of extension thereafter. This position is based on a hybrid model with the office located in Kilkenny.

Based off a 35-hour work week the successful candidate will be employed as an agency employee and will be paid an hourly rate of €32.02 based off an annualised salary of €58,477 and will accrue up to 30 days’ annual leave per year along with public holidays.

*Applicants must be eligible to work in Ireland at the time of application*

You will need to have full Driving Licence with own transport to fulfil the requirements of the role as this post will involve travel and you must be flexible in working hours to meet the needs of the service.

Principle duties and responsibilities:

• Develop and maintain SAP CoE Customer eXperience operational reports, including cross team and cross-functional reporting.
• Understand business requirements in the BI context and design data models to convert raw data to meaningful insights.
• Review and implement technical changes to existing BI systems in order to enhance their functioning.
• Build effective and visually rich presentation dashboards and interactive reports using BI to represent data in a meaningful way.
• Ensure integrity, quality and validation of data.
• Collate data from multiple sources in order to facilitate its interpretation.
• Design, develop, and deploy Power BI scripts and perform efficient detailed analysis including KPI scorecards and visual reports.
• Interpret data and analyse results using statistical techniques.
• Devise reporting capabilities on routine and core business objectives including KPI targets and SLAs.
• Write SQL queries to connect to data sources and perform SQL querying for best results.
• Create charts and document data with algorithms, parameters, models, and relations explanations.
• Integrate multiple data sources and visualise them through interactive dashboards.
• Develop tabular and multidimensional models that follow industry best practice.
• Analyse data, including trends and patterns and present it through reports that can assist decision-making.

Customer eXperience:

• Promote, maintain and improve a customer-focused environment.
• Gather and consolidate data to report customer feedback channels including VoC and CSAT.
• Prepare and distribute comprehensive reports and dashboards to stakeholders, ensuring accuracy and value.
• Analyse customer feedback and behavioural data to identify patterns, trends, and root causes of customer satisfaction or dissatisfaction.
• Conduct qualitative and quantitative analysis to assess the effectiveness of customer experience initiatives.
• Provide actionable insights and recommendations to the Customer eXperience team and other departments based on data analysis.
• Collaborate with cross-functional teams to support Customer eXperience projects, providing data-driven insights and supporting decision-making.
• Set up and manage feedback loops to ensure continuous improvement and alignment with customer expectations.
• Ensure data accuracy by regularly auditing, validating reports and data sources.
• Work with other analysts and teams to identity and understand source data system and business requirements for solutions delivery.

Microsoft Fabric & Data Platform Responsibilities

• Develop, maintain, and optimise the Microsoft Fabric analytics platform supporting CRM and Customer Experience reporting requirements.
• Design and manage end-to-end Fabric architectures, including Dataflows Gen2, Data Lakes, Semantic Models, and Power BI Reporting solutions.
• Build and maintain robust data ingestion and transformation pipelines within Microsoft Fabric to ensure reliable and accurate reporting (where required).
• Monitor and maintain data quality, governance, security, and performance across the Fabric environment.
• Implement and support data modelling best practices within Fabric Semantic Models to ensure consistency and scalability of reporting solutions.
• Collaborate with business stakeholders and technical teams to identify opportunities for automation, data integration, and process improvement within the Fabric ecosystem.

Post specific requirements

Candidates must have at time of application:

• Third level qualification relevant to the role.
• Substantial experience analysing, designing and building business intelligence solutions in a fast-paced development environment.
• Sufficient experience with data visualisation / dashboard tools e.g. PowerBI, Power Query.
• Sufficient experience of collaborating with senior internal and external stakeholders, to understand their requirements and develop data solutions and reports that provide complex data in an easy-to-use and understandable format.
• Sufficient experience developing solutions for CSAT analysis and customer feedback mechanisms as part of continuous service improvements.

*This position may be subject to Garda Vetting and Foreign Police Clearance, if applicable you will be required to obtain these prior to commencing in this role*

Unijobs is an equal opportunities employer