Crypto Payments Specialist

Company Description We are a results-driven headhunting and talent solutions firm operating without borders across North, Central, and South America. Through close partnerships with specialized companies in multiple sectors and our own extensive network, we quickly identify and connect with leaders in any industry and location. Unlike many firms that charge high upfront fees, we are compensated only when a selected candidate accepts an offer and is ready to start, reflecting our focus on outcomes and service quality. Candidates receive comprehensive, free support throughout the process, including interview guidance, coaching, and relocation advice. With experience spanning operational roles to senior and executive positions, we offer efficient, high-quality matchmaking between organizations and top talent.

Role Description The Crypto Payments Specialist is a full-time, remote role responsible for managing and optimizing cryptocurrency payment operations. This role oversees crypto transaction flows, reconciliations, and settlement processes, ensuring accuracy, speed, and compliance with internal policies and industry standards. The specialist collaborates with finance, accounting, technology, and customer-facing teams to integrate crypto payments into existing workflows, resolve payment issues, and improve user experience. Daily tasks include monitoring transaction performance, investigating discrepancies, preparing reports on payment activity and fees, and supporting risk and fraud checks related to digital assets. The role also contributes to process improvements, documentation, and best practices for emerging crypto payment methods and tools.

Responsibilities

• Manage day-to-day payment operations: fiat deposits and withdrawals, crypto transfers, and on/off-ramp flows
• Process and monitor bank transfers (SEPA, SWIFT, local payment systems), card payments, and stablecoin payments
• Reconcile payments across bank accounts, payment providers, exchanges, and wallets
• Investigate delayed, failed, or missing transactions and resolve them with banks and partners
• Build and maintain relationships with banks, payment service providers (PSPs), and payment gateways
• Monitor payment fees, conversion rates, and settlement times, and look for ways to reduce costs
• Handle chargebacks, disputes, and refund requests
• Work with compliance and AML teams to check payments for suspicious activity and meet regulatory requirements
• Coordinate with treasury and finance teams to ensure liquidity for payouts
• Support onboarding of new payment methods, providers, and regions
• Document payment processes and improve them through automation and better controls
• Prepare regular reports on payment volumes, success rates, fees, and incidents

Requirements

• 2-3+ years of experience in payment operations, banking operations, or financial operations (fintech, payments, or crypto preferred)
• Good understanding of payment systems (SEPA, SWIFT, card networks) and how fiat and crypto flows connect
• Knowledge of crypto transactions, wallets, stablecoins, and blockchain explorers
• Experience with reconciliation and payment monitoring tools
• Familiarity with KYC/AML requirements for payments
• Strong attention to detail and accuracy with financial data
• Strong problem-solving skills and ability to work under time pressure
• Excellent written and spoken English