CSM

Client Success Manager (CSM) 100% Remote | EST Hours | Base + Performance Bonus About Zabota Zabota is a top-ranked global recruitment firm, recognized as a Top HR Staffing Company by Clutch in 2025. We help high-growth U.S. companies build elite, remote-first teams with talent from LATAM, Europe, and beyond. About Our Client Our client is a fast-growing performance marketing agency specializing in home services, including smart home, AV, HVAC, solar, electrical, roofing, and more. The company grew from $0 to $1.5M in two years and has a 20+ person international team. Their focus is exclusively on the home services industry, giving them deep expertise in the market. About the Role We are looking for a Client Success Manager to own client relationships, increase retention, reduce churn, and grow account value. This is not a passive support role . You will proactively lead client relationships, explain Meta Ads performance, identify growth opportunities, and lead upsell and renewal conversations . Responsibilities Own client relationships and proactively communicate with clients. Review and explain Meta Ads campaign performance. Identify churn risks and take action early. Lead upsell, cross-sell, and renewal conversations. Help clients improve their marketing and sales processes. Coordinate with media buying and sales teams. Monitor campaign performance and communicate results. Coach clients on lead follow-up and sales best practices. Qualifications Must Have: Availability during U.S. Eastern Time business hours . Fluent spoken and written English. 1+ year of client-facing experience. Experience in a marketing/performance marketing agency. Experience managing clients running Meta Ads . Ability to confidently explain campaign results to clients. Sales experience or strong comfort with upselling and renewals. Highly proactive, accountable, and independent. Strong data and communication skills. Nice to Have: Account management or sales background. Experience with GoHighLevel or Notion. Home services, AV, smart home, HVAC, solar, or similar industry experience. Offer Details Location: 100% remote, preferably LATAM Working Hours: EST Contract: Independent contractor / freelance Base: $2,500–$3,000/month Performance Bonus: Upsells and client retention OTE: $6,000–$7,000/month Hiring Steps Initial Zabota Screening Client Interview Practical Task or Second Stage Interview Offer