Cust Exp Professional

Who we are:

Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we’re just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.

Why work at Brady:

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you’ll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

What we need

Brady is seeking a Customer Support Specialist to serve as the primary point of contact for an assigned portfolio of customers and support the successful execution of the Order-to-Cash (OTC) process.

In this role, you will work closely with Sales, Supply Chain, Logistics, Finance, and other cross-functional teams to ensure accurate order processing, proactive customer communication, efficient backlog management, and timely resolution of customer inquiries and claims.

The ideal candidate is customer-focused, detail-oriented, and skilled at building relationships while driving operational excellence and continuous improvement.

What you'll be doing

• Serve as the primary contact for assigned customer accounts, providing timely and professional customer support.
• Manage customer orders from entry through fulfillment, ensuring accuracy and compliance with established processes and service levels.
• Maintain customer master data and support customer onboarding and account updates.
• Proactively communicate order status, product availability, delivery timelines, and potential delays to customers.
• Collaborate with Sales, Supply Chain, Logistics, Transportation, and Finance teams to resolve order-related issues and support customer requirements.
• Monitor and manage open orders and backlog activities to help meet customer expectations and business objectives.
• Investigate and resolve customer claims, returns, shipment issues, and invoice disputes in partnership with internal stakeholders.
• Support continuous improvement initiatives, process documentation, and operational excellence activities.
• Participate in cross-functional projects and contribute to process enhancements that improve customer experience and business performance.

How Brady will support your success

• Comprehensive onboarding and training programs.
• Opportunities to work with global teams and business partners.
• Ongoing professional development and learning opportunities.
• Exposure to a variety of business processes and customer support functions.
• Supportive and collaborative team environment.

What you'll need to be successful:

Required Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 3 years of experience in Customer Service, Customer Support, Order Management, or a related field.
• Professional proficiency in written and spoken English.
• Experience working with ERP and CRM systems.
• Strong Microsoft Office skills, including Excel, Outlook, Word, and PowerPoint.
• Strong organizational, problem-solving, and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer focus and commitment to delivering excellent service.

Preferred Qualifications

• Additional European language skills.
• Experience with SAP, Salesforce (SFDC), or similar business systems.
• Knowledge of Order-to-Cash (OTC) processes.
• Experience supporting continuous improvement initiatives, Lean, or Six Sigma methodologies.
• Experience working in a global or multi-cultural business environment.
• Understanding of customer claims, dispute resolution, and order fulfillment processes.

Benefits

• Complete insurance coverage starting on first day of employment – medical, dental, vision, life
• 401(k) with company match
• Tuition reimbursement
• Bonus opportunity
• Vacation and holiday pay

All your information will be kept confidential according to EEO guidelines.