Customer Advisor (Fluent English Speakers)

Company Description FlairsTech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners in Software Development & Analytics, digital solutions, business operations, and customer experience services. FlairsTech works as an extension of its clients’ teams across North America, Europe, the Middle East, and Africa to improve processes, outcomes, and productivity. The organization emphasizes partnership, collaboration, and a strong people-focused culture, recognizing that its success is driven by the individuals who work with and for the company. Candidates joining FlairsTech can expect a dynamic, international environment with opportunities to contribute to impactful projects.
Role Description The Customer Advisor (Fluent English Speakers) role is a full-time hybrid position based in Qesm El Maadi, with some flexibility for work-from-home arrangements. The Customer Advisor will handle inbound and outbound customer contact, respond to inquiries, and provide accurate information about products and services. Daily tasks include resolving issues, documenting interactions, following up on open cases, and ensuring a positive customer experience. The role involves guiding clients, offering counseling on suitable solutions, and maintaining high levels of customer satisfaction. The Customer Advisor will collaborate with internal teams, adhere to service quality standards, and use available tools and systems to manage customer support efficiently.
Qualifications

• Strong customer-facing skills, including Customer Contact and Customer Support, with the ability to manage inquiries and resolve issues effectively.
• Ability to maintain high Customer Satisfaction and build long-term relationships through professional and empathetic interactions.
• Experience in Client Counseling, helping customers choose appropriate products or solutions based on their needs.
• Excellent Communication skills in English, both spoken and written, with clear, confident, and courteous delivery.
• Previous experience in customer service, call centers, or support roles is preferred.
• Comfort using CRM systems, ticketing tools, and other customer support platforms.
• Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced environment.
• Flexibility to work in a hybrid setup based in Qesm El Maadi and to adapt to rotating shifts if required.