Customer Service Representative

We're Founders Arm, a recruitment partner connecting top MENA talent with leading US startups.

We are seeking a Customer Service Representative to support a fast-growing US company with customer inquiries, order and account issues, and day-to-day service operations. This role suits friendly, organized professionals who take pride in solving problems and want a long-term remote role with a US business.

Salary: Top-of-market salary paid in USD

Location: Remote

Type: Full-time

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone with clear, friendly, and accurate answers
• Resolve issues related to orders, billing, accounts, refunds, and returns
• Escalate complex cases to the right team with complete, well-documented notes
• Keep tickets organized, updated, and resolved within response-time targets
• Follow up with customers to make sure issues are fully closed and they're satisfied
• Flag recurring problems and share customer feedback to help improve products and processes

Candidate Profile

• Fluent in English, both written and spoken
• 2+ years of customer service or customer support experience, ideally with US customers
• Experience with support platforms such as Zendesk, Gorgias, Freshdesk, or Intercom
• Calm, patient, and professional, including with frustrated customers
• Strong written communication, with attention to tone and detail
• Organized and reliable, able to handle a high volume of tickets
• E-commerce or SaaS support experience is a strong plus

Why This Role

• Earn in USD while working remotely
• Work directly with a fast-growing US company
• Be the voice of the brand for its customers
• Long-term role with room to grow as the company scales