Customer Advisor - German - Athens

Customer Advisor - German - Athens Position: Customer Advisor Location: Athens, Greece Work model: Hybrid Employment type: Full-time DUTIES AND RESPONSIBILITIES: Manage incoming calls, chats, messages, and emails across multiple channels Identify customer needs and deliver effective solutions to ensure high satisfaction Build long-term, trust-based relationships through clear and engaging communication Provide accurate and complete information using approved tools and processes Meet individual and team performance targets, including case handling quotas Maintain detailed records of customer interactions and manage customer accounts Follow internal communication procedures, guidelines, and policies. REQUIREMENTS: Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2+ level) Strong phone handling skills with a customer-focused and attentive listening approach Ability to adapt communication style to different customer profiles Excellent verbal and written communication skills Strong multitasking, time-management, and prioritization abilities. BENEFITS: Indefinite employment contract. 14 salaries per year Daily meal voucher provided Private health insurance including dental and optical care Mobility program Dynamic and challenging working environment Regular employee events and team activities Free gym access, well-being initiatives, and rooftop cinema with Acropolis views. Department Customer Support Locations Athens Remote status Hybrid Athens About JUJUR Jujur. Honest, trustful, fair. Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs. We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful. Founded in 2021 Co-workers 20 and growing fast