Customer Analytics & CRM Analyst $130,000–$140,000 + super | Inner South Sydney | Hybrid

Love digging into customer data and finding the insight that changes what a business does next?

We’re partnering with an established Australian retail group with a portfolio of recognised consumer brands. They’re looking for a hands-on analyst to help them better understand their customers and improve targeting, engagement, retention and sales.

This is an ideal next step for an analyst with around three to five years’ experience who wants greater commercial exposure while remaining close to the data.

What you’ll be doing

Working closely with the Group Head of CRM and Customer Engagement, you’ll:

• Analyse customer purchasing patterns and lifecycle behaviour
• Build customer segments, cohorts and targeted audiences
• Explore retention, churn, loyalty and cross-sell opportunities
• Measure CRM, email, SMS and promotional campaign performance
• Build and maintain Power BI dashboards and customer reporting
• Combine CRM, e-commerce, retail and transactional data
• Identify trends and turn them into practical recommendations
• Partner with CRM, Digital, Marketing and brand teams

What you’ll bring

• Around three to five years’ experience in customer analytics, CRM insights, commercial analytics or BI
• Strong hands-on SQL skills
• Practical Power BI experience, including data modelling and dashboard development
• Experience analysing customer, transactional or behavioural data
• Exposure to segmentation, lifecycle analysis, campaign measurement, retention or churn
• The ability to explain data clearly to non-technical stakeholders
• A curious, commercial and collaborative approach

Experience within retail, e-commerce, loyalty, membership or another consumer-focused business would be particularly valuable.

Why consider it?

• Work with customer data across multiple established brands
• See your analysis translated into real commercial decisions
• Gain exposure across CRM, digital, e-commerce and customer engagement
• Join a business investing in its customer analytics capability
• Develop your technical skills and commercial influence

Salary: $130,000–$140,000 + superannuation

Location: Inner South Sydney

Working arrangement: Four days in the office and one day from home

If you enjoy getting into the detail of customer data and can explain what it means for the business, we’d love to hear from you.