Customer Care Analyst

Customer Care Analyst Enviar solicitud At belo , we're building simple, intuitive financial products so people can focus on what truly matters. Our mission is to empower users worldwide with seamless access to innovative financial services. Whether it's paying with Pix in Brazil, receiving international payments, or managing crypto assets, belo bridges traditional finance with cutting-edge solutions. Built by industry experts and passionate entrepreneurs, our platform is crafted for freelancers, remote workers, and everyday users across Latin America seeking more accessible and efficient financial tools. We're now ready to strengthen the security of our platform as we scale. To do this, we're looking for a Customer Care Analyst What You'll Do Handle user inquiries via chat and email (and other support channels as needed), ensuring clear, complete, and well-explained responses. Adapt each response to the user’s context (avoiding generic or copy/paste answers). Prioritize effectively when handling multiple cases at the same time, without compromising quality. Decide when to resolve, when to escalate, and when to go one step further. Identify recurring issues and act on them (not treating them as isolated cases). Anticipate user needs and reduce re-contacts. Identify bugs, friction points, or anything that is not working properly. Move across different tools to find and validate the information you need. Use data (dashboards, simple queries, or internal tools) to better understand cases. Contribute ideas to improve processes, responses, and the overall experience. What We're Looking For Experience in customer support (fintech, crypto, or digital products is a big plus). Strong written communication: clear, simple, and to the point. Ability to work independently (without needing step-by-step instructions). Strong prioritization skills in high-demand environments. Comfortable using multiple tools at the same time. Ability to quickly learn new tools on your own. Comfortable working with data (e.g., understanding a query or retrieving information from databases). Ability to stay clear-headed and maintain good judgment under pressure. Proactive attitude and strong sense of ownership. Intermediate English (reading and writing). Reside in Mexico, Perú, Bolivia, or Venezuela Be available to work during afternoon/evening hours Nice to Have Experience in high-volume support teams. Experience with tools like Zendesk/Intercom, Slack, Notion, or Google Workspace. Experience working with dashboards or data tools. Experience identifying patterns in user feedback and proposing improvements. What We Offer The opportunity to build and own the security foundation of a fast-growing fintech platform A passionate team focused on innovation, transparency, and impact Competitive compensation in USDT Six weeks of vacation Flexible hours A MacBook and an annual budget to invest in your professional development A vibrant startup culture with flexibility, autonomy, and a results-oriented approach At belo , we're redefining financial services for LatAm and beyond. Join us to protect the tools people need to thrive in the modern economy. Departamento Operations Puesto Customer Care Ubicaciones México Estado remoto Completamente remoto