Customer Care & Logistics Representative

How you can make an impact

• Provide responsive customer support and address product-related inquiries, then coordinate follow-up activities that create a positive customer experience.
• Utilize SAP to enter data and manage customer orders accurately, monitor order status, and support Sales and Service with up-to-date information.
• Ensure shipments are arranged efficiently, including customs clearance, commercial invoices, packing lists, and other documentation required for successful delivery.
• Through close coordination with freight forwarders and customs brokers, you obtain rate quotes, track and trace shipments, and help resolve transportation or customs-clearance issues.
• Provide customers with specific documentation is coordinated with to support clearance requirements and prevent avoidable delays.

What sets you apart

• Minimum of a high school diploma and ideally additional education or training in a technical, business or logistics-related field
• 2+ years of relevant experience in customer service, order management or logistics. A combination of education and experience is accepted
• Practical experience with an ERP platform such as SAP or Oracle helps you process orders accurately and understand the connections between customer requests, inventory and delivery.
• Strong Excel and Microsoft Office skills
• Clear written and verbal communication skills allow you to interpret work instructions, quotations and purchase orders and explain order, shipment or account information effectively.
• Previous experience with international shipping, customs documentation or freight-forwarder coordination preferred

What we offer

• Compensation - Annual base compensation range from $55,000 to $70,000
• Flexibility- hybrid schedule

EEOC Statement:

Eppendorf is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age (40 or older), disability, or genetic information.

Accessibility Statement

Eppendorf is dedicated to making its digital content accessible to all individuals, including those with disabilities, and ensuring that its online application process provides equal employment opportunities to all job seekers. If you have questions, comments, or encounter any difficulty in using our site, or if you believe you need a reasonable accommodation to search for a job opening or to apply, please contact us at (furey.w@eppendorf.com). Only messages sent for this purpose will be considered.

About Us

Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries.

Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries. All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.