Customer Care Officer Croatia

We are looking for new colleagues (m/f/d) for our Customer Care Team in Croatia. The sooner we can start together, the better! This is a fully remote position based in Croatia. The successful candidate should be willing to spend the first few weeks in Essen, Germany, for onboarding and training at our DNV office before transitioning to remote work. Our external as well as internal customers rely on you: You are responsible for the project execution in the areas of management system certification and are passionate about service and problem solving. You care for your customer from the quotation stage to planning the audit and issuing the certificate as result of our successfully completed service. You have intensive contact with our customers and work closely with our field service (auditors). You are our face to the customer. You can use your communication skills to discuss complex technical issues with your customer in a simple and empathetic way - together you will find a solution. An essential part of your new job is initiative and the courage to make decisions. A customer has a challenge? If you think "challenge accepted" now, you are exactly right with us! You will be part of a cooperative team - we stick together, help each other and pursue our common goal: unique customer. We are there when you need us, we stand for creativity, flexibility and focus on the right things. Cooperation is characterized by tolerance and mutual respect. We strive for diversity and inclusion at all levels of our company in terms of age, gender, nationality, experience, and mentality. Diversity and inclusion are a source of strength for DNV. What we offer: The possibility to join a worldwide business assurance market leader with strong values and commitment (We Care, We Dare, We Share). Continuous training and professional improvement. Food allowance and other benefits. The possibility to join the DNV’s health insurance available for all employees. Possibility to work from home after induction period (could be in Germany). Vibrant company culture and competence development. Supportive teamwork and great colleagues. Interesting projects with global reach. DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity. About you: Successfully completed commercial training (e.g. industrial management assistant) or Bachelor's/Master's degree Experience in building sustainable customer relationships Very good communication skills in German as well as a good knowledge of English Experience in using various IT programs (e.g. MS Office, CRM systems) Technical background knowledge as well as professional experience in the industry is an advantage. Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices. #Li-Remote